Terms & Conditions

Consumer Terms & Conditions

These terms and conditions were last updated on: 17/08/23
1. Who we are
2. Application of these Terms and Conditions
3. Age restriction
4. Our products
5. How to order
6. Products
7. Substitutions
8. Delivery
9. Click & Collect
10. Prices
11. Price match
12. Returns and cancellations
13. Complaints
14. Correspondence
15. Our Responsibility for Loss or Damage
16. General
17. Voucher usage
18. Gift Cards
19. Promotional offers, subscriptions and memberships
20. Majestic in Scotland
21. Online pricing
22. How we use your personal information
23. Glass, Chiller and Ice bucket hire
  1. These terms and conditions set out terms on which you hire glass, chiller and ice buckets (Equipment) from Majestic. On hire of the Equipment you agree to these terms and conditions.
  2. All Equipment hired remains the property of Majestic at all times.
  3. You will be required to collect the Equipment in-store.
  4. We will ask you to confirm the date of your event (which we shall record on our system for the purposes of section 4(a)), and to pay a deposit on demand and in-store, when collecting the Equipment for use, as security on the Equipment hired. The deposit will be refunded to you on the original source of the funds when you return the Equipment, provided that:
    1. you return all the Equipment within two weeks of the date of your function; and
    2. the Equipment is returned, washed and clean, and in the same condition and state in which you collected it for hire.
  5. You accept full responsibility for the security and safe use of the equipment until returned to us in-store. Please note that you may return the Equipment to any of our stores. If you return the Equipment in a poor or damaged condition, you may lose your deposit or your deposit may be reduced by an amount proportional to the damage caused, subject to the state of disrepair and our reasonable discretion.
  6. Whilst we will make every endeavour to supply the Equipment, all items of Equipment are offered subject to availability in-store
24. In Store Tasting

Business Terms & Conditions

These terms and conditions were last updated on: 16/08/21
1. Who we are
2. Application of these Terms and Conditions
3. Age restriction
4. Our products
5. How to order
6. Products
7. Substitutions
8. Delivery
9. Click & Collect
10. Prices
11. Price match
12. Quality
13. Complaints
14. Correspondence
15. Our Responsibility for Loss or Damage
1. profit;
2. revenue;
3. business;
4. contract;
5. opportunities;
6. anticipated savings;
7. data;
8. goodwill;
9. reputation;
10. use;
1. indirect or consequential loss or damage; or
2. claim arising out of a claim against you by a third party;
1. The parties agree that each of the sub-clauses in section 15.2 and each of the sub-paragraphs 15.2.1 a)-j) constitute separate terms and the introductory wording of section 15.2 shall be applied to each of them separately. If there is any claim or finding that any such individual sub-clause or sub-paragraph is unenforceable for any reason, such unenforceability shall not affect any other provision within section 15.2 or otherwise.
2. The term “however arising” when used or referred to in this section covers all causes and actions giving rise to the liability of us arising out of or in connection with these terms and/or the products/services including (i) whether arising by reason of any misrepresentation (whether made prior to and/or in these terms) negligence, breach of statutory duty, other tort, repudiation, renunciation or other breach of contract, restitution or otherwise; (ii) whether arising under any indemnity; or (iii) whether caused by any total or partial failure or delay in supply of us or defective products/services.
3. Our liability shall not be limited or excluded by any provision of these terms to the extent prohibited or limited by law and in particular nothing in these terms shall exclude or limit liability:
4. Except as expressly set out in these terms all warranties, conditions, terms and liabilities express or implied, statutory or otherwise, on our part, in respect of compliance with descriptions, quality or fitness for purpose are excluded except to the extent such exclusion is prohibited or limited by law.

Special conditions relating to "Sale or Return Policy"

These terms and conditions set out the terms on which you can return wine, beer and cider (collectively “Beverages”) purchased for occasions and special events and receive a refund.
You will be entitled to return up to 25% of the price [at the point of purchase /point of return ] of unused Beverages, provided that:
a. you return the cases or bottles of the Beverages, unused and unopened, in the same condition and state in which you received the Beverages;
b. you have ordered the Beverages for an event or occasion;
c. the Beverages have been stored appropriately in line with any guidance provided by us or the producer;
and
d. the unused Beverages are not damaged or defective in any way whatsoever.
You must return the Beverages within 21 days of the event or occasion. Note that this does not affect your legal rights. Please see section 12 of our Consumer Terms & Conditions for more information on returns.
Provided you satisfy the requirements under these terms and conditions for a refund, the amount outlined in section 2 will be refunded to you via the same method of payment in which you ordered the Beverages.
Your legal rights are not affected and you still have a right to return the products in accordance with Section 12 of our Consumer Terms & Conditions*. However, if you handle the goods whilst they are in your possession in a way which would not be permitted in store (for example, by opening a bottle or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.
You accept full responsibility for the security, safety, and risk of any Beverages you wish to return pursuant to these terms and conditions.
Only one entry will be accepted per person. Multiple entries from the same person will be counted as one entry.
These terms and conditions are subject to and governed by our Consumer Terms & Conditions. By returning any orders in accordance with our sale or return policy, you agree to bound by these terms and conditions, together with our Consumer Terms & Conditions.

Special conditions relating to "Wine Club Subscriptions"

Persons must be aged 18 and over to subscribe. By subscribing, you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
You can sign up to ‘Wine Club’ either in-store or online. Signing up and subscribing to ‘Wine Club’ means we will automatically send you your chosen Case(s) at a quarterly frequency, subject to availability.
By subscribing to ‘Wine Club’ you are agreeing to pay recurring periodic subscriptions for an indefinite time, until deactivated by you or us, on the subscription terms set out in these terms.
Wine Club by Majestic is not subject to our price match guarantee.
To sign up for this service, you must create an online account.
You can cancel your membership at any time. You will not be charged for cancellation and you can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously terminated your subscription.
Delivery is free anywhere in mainland UK. Delivery restrictions apply. You can find these here. ID will be required on delivery in line with licensing laws.
We will email you before each case is due, and you can skip or make changes by the cut-off date in ‘your case is ready’ email if the order or the timing of the order is not right.
Payment will be debited from your registered default credit/debit card held within the “My Account” tab. Our ‘Wine Club’ subscription charges can be found here. By supplying or registering your credit or debit card details with us you are confirming that you agree for your credit/debit card to be charged the subscription charges on a quarterly basis via your chosen payment method, that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering products from us.
We will take payment from your card as soon as your order is despatched.
We will attempt to auto-update your card details if we cannot take your payment. After 3 failed attempts, your subscription will move to your next due date. We may get in touch to request new card details if payment fails after multiple attempts.
We cannot guarantee the availability of a specific product and case of wine and reserve the right to substitute with a similar product should a product be unavailable. You will of course be notified. Our ‘No Quibble’ Guarantee will apply to your subscription. For more details, please click here.
We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled, we will contact you to explain why and refund you any payment you have paid us for that order.
Changes to your Case choice, quantity, or payment details can be made online anytime. Alternatively, please call our dedicated Wine Club team on 0330 818 0750.
We will provide a full refund or replacement for any damaged or faulty wines provided such damage or fault is not caused by you. This does not affect your legal rights.
Customers purchasing products for business or commercial use or for resale purposes are not permitted to use this service. Any customer found to be doing so will have their membership cancelled.
‘Wine Club’ cases cannot be purchased using vouchers and do not qualify for any additional discounts or promotions.
“Wine Club Benefits” - Special conditions relating to "Wine Club Benefits”
To qualify for "Wine Club Benefits", you must be an active member. An active member is defined as having a live account and having taken equal to or more than 50% of case sends within the last year.
For example: -Cancelling your subscription will result in the deactivation of your benefits. -Skipping over 50% of previous sends will deactivate your benefits.

Benefit - "Wine Club New Sign-Up Subscription Vouchers" - Sign-up vouchers are issued to new customers, and are issued for the first year of subscription, only. Vouchers are valid provided that you are deemed to be an active member as defined above.

Sign-up vouchers issued pre-April 2023 come in a physical booklet – Each voucher in this book will cover two months of a calendar year and will become valid at midnight on the first day of the first stipulated month and expire at 23:59:59 on the last day of the voucher’s second stipulated month. Please see each individual voucher for the months in which the voucher is valid and redeemable.
Sign-up Vouchers issued April 2023 onwards will be sent digitally via email – Your first voucher will be sent in the month following your signup to your account email address. Provided that you are an active member, vouchers will be sent out on a monthly basis for a period of ten months (excluding November and December). Each voucher will cover one month of a calendar year, as stated on the voucher, and will become valid at midnight on the first day of the stipulated month and expire at 23:59:59 on the last day of the stipulated month. Please see each individual voucher for the month in which the voucher is valid and redeemable.
This voucher is single-use, non-transferable and can be used against orders online or in store which contain still wines, but not pre-mixed cases. One voucher can be used per transaction. Vouchers cannot be used against your quarterly Wine Club subscription. It cannot be used by Majestic colleagues or in conjunction with any other available discount. Qualifying spend is based on still wine only and excludes delivery fees. Still wines are red, white and rosé wines, excluding Champagne, sparkling, fortified and dessert wines. Offer excludes beer, soft drinks, spirits and snacks.
All vouchers exclude November and December.
We are sorry that these vouchers cannot be redeemed in Scotland, due to the Alcohol Scotland Act 2010 and Wales due to the Public Health (Minimum Price for Alcohol) (Wales) Act 2018.
We reserve the right to withdraw or amend these benefits, vouchers, and promotional offers at any point.

Benefit - Mix any Six Pricing on single bottles for Wine Club Members (in-store only) - Wine Club members receive Mix Any Six pricing on any wine, even on a single bottle. Just introduce yourself as a Wine Club member in any store, by showing your last case-ready email. Please be aware, this benefit is not currently available for online purchases.

Mix Any Six pricing does not apply to our stores located in Scotland.

Benefit - 10% off at Showcase Tastings for Wine Club Members - Wine Club members receive an extra 10% off any purchase made at the end of the Showcase Tastings event. Ask our in-store colleagues to find out more. To benefit from this, please show your last case-ready email. Such events will be subject to separate terms.
Benefit - Two free tickets to a Discovery Tastings event for Wine Club Members - Members will receive two free tickets to our exclusive, expert-led Discovery Event tastings. Tickets will be emailed to you annually in the month of your Wine Club sign-up anniversary. Tickets will be valid for one year from the date of issue and our event tastings will be subject to separate terms.

We reserve the right at our discretion not to renew your subscription at any time without giving any reasons for our decision. Such reasons may include (but not limited to) suspicion of fraud.
You can cancel your Wine Club subscription at any time, by:

logging in to your Majestic account and following the cancellation procedure,
sending us a message at wineclub@majestic.co.uk, or
contacting our dedicated Wine Club team on 0330 818 0750 and we will help you cancel your subscription.

Prices may be subject to change, but we will always update you before your next case is sent so you have time to make changes if required.
We reserve the right to amend these terms if necessary, including but not limited to if there is a change in any applicable law, changes in the cost of us providing our services, or any other reason that makes such change necessary.
Additional terms may apply. Please see our Consumer Terms and Conditions here and our privacy notice here for more details.

Win a Year’s Subscription to Wine Club Prize Draw Terms and Conditions:

To enter the prize draw, participants must:

between 18/08/2023 and 20/08/2023, sign up for a Wine Club subscription by using the QR code or by clicking here;
pay for your first case of wine (if you win the prize draw, you will be refunded this payment and you will not have to pay for the remaining subscription);
have a customer account with Majestic and opted in to receive marketing from Majestic, this can be created and managed here;
provide Majestic with their name, contact telephone number, email address and proof of subscription purchase.

This prize draw is open to all UK residents aged 18 years or over, except employees of Majestic, their families, agents or any third party directly associated or professionally connected with the administration of the prize draw.
The prize draw will run from 18/08/2023 to 23:59 on 20/08/2023 (the “Promotion Period”). Entries must be received during the Promotion Period and will not be accepted or considered if received outside of the Promotion Period. Majestic reserves the right to request the winner to provide proof of age. Majestic reserves the right (at its sole discretion) to decide if the eligibility criteria are met. If the eligibility criteria are not met, the entry will be invalid.
One winner will receive the prize which is a year’s Wine Club subscription supply of wine, consisting of 4 cases, containing 12 bottles in each case (the “Prize”). [MH3] The Prize is non-transferable and there are no substitutions or a cash prize alternative for the Prize. The Prize is subject to availability and in the event that the Prize offered is unavailable due to circumstances beyond Majestic’s control, Majestic reserves the right to offer an alternative prize of equal or greater value. The winner’s payment for the initial case of wine will be refunded to the same payment mechanism within [30] days of the Prize being awarded.

Entry

Entries must be submitted by signing up to Majestic’s Wine Club subscription here, as outlined above.
Only one entry will be accepted per person and subsequent entries with the same email address, purchase receipt or order number and / or name will be disqualified. Syndicated entries or those made using methods such as a computer macro, a script or the use of automated devices or processes are not allowed, and all such entries will be disqualified, and any prize awarded will be void. Entries will not be accepted via agents, third parties or in bulk.
Majestic accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. If for any reason a technical interruption, fault or site failure occurs when purchasing online, Majestic does not take any responsibility for incomplete purchases and any incomplete purchases will not be considered valid for entry into the prize draw. Majestic accepts no responsibility for any purchases which are not completed for any reason.

Winner selection

Winner shall be chosen by a random draw performed by a computer process on 24/08/2023.
The winner will be notified by email and / or telephone (using details provided at entry) by 31/08/2023 [MH6] and must provide a postal address to claim their Prize. The selected winner will be contacted to notify them that they have won and will be required to confirm their acceptance of the Prize within 30 days. If the selected winner fails to respond within 30 days, then the winner’s Prize will be forfeited, and Majestic will be entitled to select another winner in accordance with the process described above.

Prize delivery

Majestic will arrange and shall be responsible for the shipping and delivery of the Prize (less the original case which will have already been delivered and as described below) to the postal address recorded in the winner’s customer account with Majestic or an alternative address provided by the winner once contacted by Majestic. Delivery charges shall not be applicable or payable by the winner.
The Prize will be sent to the winner’s postal address by post on a quarterly basis. Delivery may be subject to Majestic’s special Wine Club Subscriptions conditions, for more details click here.

Winner’s details

Majestic must either publish or make available information that indicates that a valid award took place. To comply with this obligation Majestic will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails info@majestic.co.uk or writes to Customer Service team, Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, United Kingdom, WD24 4WH (enclosing a self-addressed envelope) within one month after the closing date of the Promotion Period. If you object to any or all of your surname, county and winning entry being published or made available, please contact Majestic at info@majestic.co.uk. In such circumstances, Majestic must still provide the information and winning entry to the Advertising Standards Authority on request.

Majestic’s liability

Insofar as is permitted by law, Majestic, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the negligence of Majestic, its agents or distributors or that of their employees. Your statutory rights are not affected.
Majestic reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so at any time without notice.

These Terms and Conditions

In addition to these terms and conditions, this prize draw will be subject Majestic’s special Wine Club subscription conditions, to the extent applicable, which can be found here. In the event of any inconsistency, contradiction or conflict these terms and conditions will prevail.
By submitting an entry, you are agreeing to be bound by these terms and conditions and Majestic’s special Wine Club subscription conditions. If you do not agree to such terms and conditions then you should not take part in the prize draw. The instructions provided at the point of entry form part of the terms and conditions of this prize draw. Majestic reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
By entering this prize draw, you agree to Majestic’s Privacy Policy. Personal data supplied during the course of this promotion will only be processed as set out in these terms and in Majestic's Privacy Policy, which can be found here.
These terms and conditions and this promotion are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in the United Kingdom.

All changes to these terms and conditions will be posted here.
The supplier of the Prize and promoter of this prize draw is Majestic Wine Warehouses Limited of Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, United Kingdom, WD24 4WH.

Special conditions relating to "Lock It In Subscriptions"

Persons must be aged 18 and over to subscribe. By subscribing, you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.
Signing up and subscribing to 'Lock It In' means we will automatically send you your chosen wine(s) [from our Lock It In list] at a frequency (1,2 or 3-month intervals) and quantity (12, 24 or 36 bottle orders) that suits you, subject to availability.
By subscribing to 'Lock It In' you are agreeing to pay recurring periodic subscriptions for an indefinite time until deactivated by you or us, on the subscription terms set out in these terms.
Lock It In prices are valid for active subscribers only and guarantees our best price all year round. At times, our Mix Any Six prices may temporarily drop to match our Lock It In prices. If, for any reason, a Mix Six price improves on our Lock it in price during a Lock It In send we will match the lower price.
Lock it in is not subject to our price match guarantee
To sign up for this service, you must create an online account. You can cancel your membership at any time. You will not be charged for cancellation and you can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously terminated a subscription by you.
Delivery is free anywhere in mainland UK. Delivery restrictions apply. You can find these here. ID will be required on delivery in line with licensing laws.
We’ll email you before each case is due, and you can skip or make changes by the cut-off date in ‘your case is ready’ email if the order or the timing of the order is not right.
Payment will be debited from your registered default credit/debit card held within the “My Account” tab. Our ‘Wine Club’ subscription charges can be found here. By supplying or registering your credit or debit card details with us you are confirming that you agree for your credit/debit card to be charged the subscription charges on a quarterly basis via your chosen payment method, that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering products from us.
We will take payment from your card as soon as your order is despatched.
We will attempt to auto-update your card details if we cannot take your payment. After 3 failed attempts, your subscription will move to your next due date. We may get in touch to request new card details if payment fails after multiple attempts.
We cannot guarantee the availability of specific vintage or wine and reserve the right to substitute should a product be unavailable. You will of course be notified. We’ll automatically move to the next available vintage as stock levels decrease. Our ‘No Quibble’ Guarantee will apply to your subscription. For more details, please click here.
We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled, we will contact you to explain why and refund you any payment you have paid us for that order.
Changes to your wine/order frequency /quantity/payment details can be made online at any time. To change your wine choice please call our Customer Contact Centre on 0345 6056767.
We will provide a full refund or replacement for any damaged or faulty wines provided such damage or fault is not caused by you. This does not affect your legal rights.
Customers purchasing products for business or commercial use or for resale purposes are not permitted to use this service. Any customer found to be doing so will have their membership cancelled.
'Lock It In' prices cannot be purchased in conjunction with any other vouchers, discounts or promotions.
Active* ‘Lock It In’ members may purchase additional items of their subscribed products in-store only during the term of their membership at current ‘Lock It In’ price.
* An active member is defined as having a live account and having taken equal to or more than 50% of case sends within the last year. (based on selected frequency)
We reserve the right to withdraw, cancel or amend the terms of this scheme at any time. In doing so we shall give you as much notice as is practically possible.
We reserve the right at our discretion not to renew your subscription at any time without giving any reasons for our decision. Such reasons may include (but not limited to) suspicion of fraud.
Prices may be subject to change, but we will always update you before your next case is sent so you have time to make changes if required.
We reserve the right to amend these terms if necessary, including but not limited to if there is a change in any applicable law, changes in the cost of us providing our services, or any other reason that makes such change necessary.
Additional terms may apply. Please see our Consumer Terms and Conditions here and our privacy notice here for more details.

Special conditions relating to "En Primeur"

Technical Terms:

En Primeur; literally means “wine futures”. The method of purchasing wine before bottling via a dedicated merchant or winery.
In bond; buying in bond is a way of purchasing wine before Duty and VAT have been paid. They must be stored in a bonded warehouse approved by HM Customs & Excise.
X “Growth” refers to a classification laid out in the Bordeaux Classification of 1855, when brokers organised wineries based on quality, price and reputation - from first to fifth. The system is largely still used to this day.

Majestic En Primeur Conditions:

Pricing:
Prices are specific to each vintage and are quoted in bond, inclusive of freight and delivery to our Cellar partner. Prices shown does not include excise duty or VAT. Payment of duty and VAT, at the prevailing rate (currently £26.78 duty per 12 75cl case, £13.39 per 6 bottle case and 20% VAT payable on wine and duty) will be requested once the wines are removed for delivery. Prices may vary due to fluctuations in currency and the market and to stock not being sold.

Storage:
Once released from the winery, wines will be stored in-bond by Majestic’s cellaring partner. We will notify you via email when this occurs. At this point you will be liable to be charged Majestic’s cellaring cost, which is currently £7 per six months per 4.5l. This is the minimum cost therefore the same annual cellaring cost of £14 will be applicable to quantities of less than 6 bottles
Example - For a total order of 4 x cases of 6 bottles, the total annual cellaring cost would be £56. Payment requests will be sent via email within 30 days of the wine arriving at our cellaring partner. The cellaring cost will commence at the point of receipt. If wine is removed before the full 12 months, the total annual cellaring cost will still be payable.

Delivery:
Shipping to our storage facility will be confirmed at a later date, which is expected to be around the time of summer 2025. We will update all customers on pricing and timescales in due course.

Insurance & Ownership:
Majestic remains responsible for insuring the wine at the original price paid until your delivery and/or storage instructions have been completed. If for whatever reason we are unable to provide the full allocation of wines originally ordered (due to damage or situations beyond our control) we will refund the customer’s initial payment in full. We also offer a wine condition service, the pricing of which is available upon application.

Orders:
Orders are placed under Majestic’s En Primeur conditions. Stocks of certain wines may need to be allocated subject to demand, on a first come first served basis. Some customers may not therefore be allocated any or only some of the quantities they have ordered. Orders will only be accepted if there remains unsold stock.

Buying for Investment:
Majestic does not advise on buying for investment, and customers should be aware that price may vary due to fluctuations in currency and the market and to stock not being sold.

Refunds and Returns: Due to the nature of En Primeur, Majestic will not accept any refunds or returns once the wine has been shipped. Likewise En Primeur wines are not covered by Majestic’s No Quibble policy.

You can contact the Majestic En Primeur team Monday to Friday, 9am to 5pm, via email to enprimeur@majestic.co.uk or
on the phone number is 01923918100.

Special conditions relating to "Gift Cards and E-Gift Cards"

Valid gift cards can be used to purchase all products in Majestic UK stores, but cannot be used for glass loan deposits.

Gift cards are valid for two years from the date of issue. Unused gift cards after this time cannot be used or refunded.

Gift cards cannot be redeemed or exchanged for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender.

If your purchase exceeds the value of the gift card, balance must be paid by cash, debit or credit card.

If your purchase value is less than the face value of the gift card redeemed, no change can be given.

If you return any products you have purchased using a gift card, the refund balance will be returned to you in the form of a gift card.

Gift cards cannot be replaced if lost or stolen.

Majestic reserves the right to cancel a gift card if we deem necessary. If so, we will provide a replacement gift card of equivalent value unless we suspect fraud in relation to the original gift card.

Majestic reserves the right to vary or replace these conditions at any time.

Special conditions relating to "Make Your Local Majestic"

£1,000 Majestic Gift Card awarded upon first order of a new Majestic Commercial customer, based on a required annual min wine spend of over £25,000. The prize will be awarded upon the invoicing and payment of the new accounts first order. Ontrade business must be entirely new to Majestic, and not have any current or previous contact with Majestic Commercial or our teams.

£1,000 Gift Card will be issued electronically and is non-exchangeable or refundable. The Gift Cards full terms and conditions apply which can be viewed online. Gift cards will be issued as five £200 vouchers over a ten month period.

Entrants must be 18 or over. This offer is non-refundable or exchangeable.

This is not open to Majestic colleagues – for further information on how you can submit potential sites please contact your Regional or Area Manager.

To submit a suggested new Majestic account, based on the above criteria, please fill in the above form.

Special conditions relating to "Personal discount voucher"

The voucher is single use, non transferable and limited to one per customer. This voucher holds no cash value and is not for resale. One voucher is redeemable per transaction. The voucher cannot be used in conjunction with any other discount, offer or voucher, except for Majestic Mix Six - details of which can be found at https://www.majestic.co.uk/information/mix-any-six. Offer excludes party services hire. Voucher expires on date stated on voucher and/or email. For UK residents** aged 18 or over only Drinkaware.co.uk/.

Special conditions relating to "Loyalty Card Offer"

Offer - Receive 20% off your fourth (4) purchase once you have collected 3 stamps.
The Loyalty Card is only valid for 3 months from the issue date and the fourth purchase must be completed during the 3-month period. A minimum spend of £100 on each purchase applies. Available at selected participating stores only. Stamps can be earned:

on in-store purchases only and cannot be earned online;
on purchases over £100;
at the time of purchase;
one stamp per transaction only.

No cash alternative available. One time use only. Offer valid on still wine, sparkling, Champagne, beer, spirits, low & no alcohol and soft drinks. Offer not available for use on snacks, sundries, wine cases, gift cards or subscriptions. This offer cannot be combined with any other offer or discount. Offer can only be used by persons aged 18 years old or over. Offer is for personal use only. Loyalty Card is non-transferable and non-exchangeable and cannot be used for glass loan deposits. Pictures or printouts will not be accepted if the Loyalty Card is lost or stolen. Majestic reserves the right to amend, terminate or temporarily suspend the offer if it considers it necessary to do so due to circumstances outside its reasonable control (including but not limited to fire, industrial action, war, political unrest, riots or changes of law).

Special conditions relating to "£5 off £50 spend voucher"

The voucher is single use, non transferable and limited to one per customer. The voucher is redeemable on a single still wine purchase of over £50. This voucher holds no cash value and is not for resale. One voucher is redeemable per transaction. The voucher is not valid on Champagne, Sparkling wine, beer, spirits, fortified wine or online mixed cases. The voucher cannot be used in conjunction with any other discount, offer or voucher, except for Majestic Mix Six - details of which can be found here. Offer excludes party services hire. For UK residents** aged 18 or over only Drinkaware.co.uk. Voucher expires on 27th Feb 2024 unless other wise stated in communications.

Special conditions relating to "Three Wine Men Competition"

To enter the prize draw, participants must complete and submit the entry form as provided to you or via the QR code, confirming the following information: (i) Your full name and contact email address; (ii) Whether you are a customer of Majestic (however you are not required to have a Majestic customer account to enter this prize draw). No purchase necessary. This prize draw is open to all UK residents aged 18 years or over, except employees of Majestic, their families, agents or any third party directly associated or professionally connected with the administration of the prize draw.

The prize draw will run from 17/11/2023 to 23:59 on 19/11/2023 (the “Promotion Period”). Entries must be received during the Promotion Period and will not be accepted or considered if received outside of the Promotion Period. Majestic reserves the right to request the winner to provide proof of age. Majestic reserves the right (at its sole discretion) to decide if the eligibility criteria are met. If the eligibility criteria are not met, the entry will be invalid.

One winner will receive the prize which is one magnum sized bottle of Laurent Perrier Champagne (the “Prize”). The Prize is non-transferable and there are no substitutions or a cash prize alternative for the Prize. The Prize is subject to availability and in the event that the Prize offered is unavailable due to circumstances beyond Majestic’s control, Majestic reserves the right to offer an alternative prize of equal or greater value.

All entries must be submitted via the entry form. Only one entry will be accepted per person and subsequent entries with the same email address, purchase receipt or order number and / or name will be disqualified. Syndicated entries or those made using methods such as a computer macro, a script or the use of automated devices or processes are not allowed, and all such entries will be disqualified, and any prize awarded will be void. Entries will not be accepted via agents, third parties or in bulk. Majestic accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. If for any reason a technical interruption, fault or site failure occurs when purchasing online, Majestic does not take any responsibility for incomplete purchases and any incomplete purchases will not be considered valid for entry into the prize draw.

Winner shall be chosen by a random draw performed by a computer process on 24/11/2023. The winner will be notified by email and/or telephone (using details provided at entry) by 30/11/2023 and must provide a postal address to claim their Prize . The selected winner will be contacted to notify them that they have won and will be required to confirm their acceptance of the Prize within 30 days. If the selected winner fails to respond within 30 days, then the winner’s Prize will be forfeited, and Majestic will be entitled to select another winner in accordance with the process described above.

Majestic will arrange and shall be responsible for the shipping and delivery of the Prize to the postal address provided by the winner once contacted by Majestic. Delivery charges shall not be applicable or payable by the winner. The Prize will be sent to the winner by post within 30 days of being notified of their win and confirming their postal address to Majestic.

Majestic must either publish or make available information that indicates that a valid award took place. To comply with this obligation Majestic will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails info@majestic.co.uk or writes to Customer Service team, Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, United Kingdom, WD24 4WH (enclosing a self-addressed envelope) within one month after the closing date of the Promotion Period. If you object to any or all of your surname, county and winning entry being published or made available, please contact Majestic at info@majestic.co.uk. In such circumstances, Majestic must still provide the information and winning entry to the Advertising Standards Authority on request.

Insofar as is permitted by law, Majestic, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the negligence of Majestic, its agents or distributors or that of their employees. Your statutory rights are not affected. Majestic reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so at any time without notice.

By submitting an entry, you are agreeing to be bound by these terms and conditions. If you do not agree to these terms and conditions then you should not take part in the prize draw. The instructions provided at the point of entry form part of the terms and conditions of this prize draw. Majestic reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.

Special conditions relating to "#BehindEveryGlass Social Media Competition"

The promoter is Majestic Wine Warehouses Ltd - see Consumer terms for full company details

The competition is open to residents of the United Kingdom aged 18 years or over, except to anyone otherwise connected with the administration of the competition

There is no entry fee and no purchase necessary to enter this competition

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions

Route to entry for the competition and details of how to enter are stated in the respective instagram post

Only one entry will be accepted per person. Multiple entries from the same person will be counted as one entry

Closing date for the prize draw is 11.59pm on 23rd December 2023. After this time, no further entries will be included

No responsibility can be accepted for entries not received

The rules of the competition and how to enter are stated on the instagram post

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition

The prize for the draw is a £250 Majestic e-Gift Card. The prize is not transferable. The prize is subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. The prize will be subject to the special conditions relating to "Gift Cards and E-Gift Cards".

Winners will be chosen at random by Majestic

The winner will be notified by DM via Facebook or instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner

The promoter will notify the winner when and where the prize can be collected within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions

The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent

The winner’s name will be available 28 days after closing date by emailing the following address: alex.jordan@majestic.co.uk

Entry into the competition will require a Public profile

Entry into the competition will be deemed as acceptance of these terms and conditions

This promotion is in no way sponsored, endorsed or administered by, or associated with, Meta Platforms or any other social network. Any personal information provided to Majestic as part of the competition and its administration will be used in conjunction with the Privacy Policy

Special conditions relating to "SMS Messaging"

These terms and conditions apply if you consent to receive repeat automated promotional and personalised marketing text (e.g. SMS and MMS) messages (e.g. shopping basket reminders) from Majestic (“we”, “us” or “our”). Please read these terms carefully before you consent to receiving these text messages from us. By using the messaging service, you affirm that you are at least 16 years of age.
We may send you text messages using an automatic telephone dialling system, to the mobile telephone number you provided when signing up or any other number that you designate.
Consent to receive automated marketing text messages is not a condition of any purchase.
Message & data rates may apply.
Message frequency will vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas or to all mobile network operators or mobile virtual network operators.
In order to provide promotional and personalised marketing texts, we will process personal data about you. Please refer to our Privacy Policy for more information relating to how we use and protect your personal data.
You also agree to our Terms.

Cancellation

Text the keyword STOP to our shortcode to opt out of receiving our text messages. After texting STOP to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command. If you cannot unsubscribe by using the STOP keyword command, you may contact us by email at support@attentivemobile.com. If you unsubscribe from one of our text message programs, you may continue to receive text messages from us through any other programs you have joined until you separately unsubscribe from those programs.

Help

Text the keyword HELP to our shortcode to return customer care contact information.

Customer Care

If you are experiencing any problems, please email info@majestic.co.uk

Contact

This message program is a service of Majestic, located at Majestic House, The Belfry, Colonial Way,, Watford, Herts WD24 4WH.

Special conditions relating to "Basket Spend & Stretch Voucher"

The £20 off £100 voucher is single use, non transferable and limited to one per customer. The voucher is redeemable on a single still wine purchase of over £100. This voucher holds no cash value and is not for resale. One voucher is redeemable per transaction. The voucher is not valid on Champagne, Sparkling wine, beer, spirits, fortified wine or online mixed cases. The voucher cannot be used in conjunction with any other discount, offer or voucher, except for Majestic Mix Six - details of which can be found here. Offer excludes party services hire. For UK residents** aged 18 or over only Drinkaware.co.uk. Voucher expires on 30th March 2024 unless other wise stated in communications.

Special conditions relating to "Instagram Advent Calender Prize Draw"

The promoter is Majestic Wine Warehouses Ltd - see Consumer Terms for full company details.
The competition is open to residents of the United Kingdom aged 18 years or over, except to anyone otherwise connected with the administration of the competition.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Route to entry for the competition and details of how to enter are stated in the respective instagram post.
Only one entry will be accepted per person. Multiple entries from the same person will be counted as one entry.
The Closing date for each daily prize draw is 11.59pm on the day of publication of the respective prize draw. After this time, no further entries will be included.
No responsibility can be accepted for entries not received.
The rules of the competition and how to enter are stated on the instagram post.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize for the daily draw is stated on the respective instagram post. The prize is not transferable. The prize is subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen at random by Majestic.
The winner will be notified by DM on instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner.
The promoter will deliver the Prize to the winner’s UK mainland residential address via tracked delivery or to a Majestic store of the winner’s choice for collection.
The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The winner’s name will be available 28 days after closing date by emailing the following address: alex.jordan@majestic.co.uk
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Meta Platforms or any other social network. You are providing your information to Majestic and not to any other party. The information provided will be used in conjunction with the following Privacy Policy.

Special conditions relating to "Moet & Chandon Imperial Instagram Giveaway"

The promoter is Majestic Wine Warehouses Ltd - see Consumer Terms for full company details.
The competition is open to residents of the United Kingdom aged 18 years or over, except to anyone otherwise connected with the administration of the competition.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Route to entry for the competition and details of how to enter are stated in the respective instagram post.
Only one entry will be accepted per person. Multiple entries from the same person will be counted as one entry.
Closing date for the prize draw is 11.59pm on 04/12/23. After this time, no further entries will be included.
No responsibility can be accepted for entries not received.
The rules of the competition and how to enter are stated on the instagram post.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize for the draw is stated on the instagram post. The prize is not transferable. The prize is subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen at random by Majestic.
The winner will be notified by direct message on Instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner.
The promoter will notify the winner when and where the prize can be collected from a Majestic store by direct message on instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner.
The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The winner’s name will be available 28 days after closing date by emailing the following address: alex.jordan@majestic.co.uk.
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Meta Platforms or any other social network. You are providing your information to Majestic and not to any other party. The information provided will be used in conjunction with our Privacy Policy.

Special conditions relating to "Craggy Range Instagram Giveaway"

The promoter is Majestic Wine Warehouses Ltd - see Consumer terms for full company details.
The competition is open to residents of the United Kingdom aged 18 years or over, except to anyone otherwise connected with the administration of the competition.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Route to entry for the competition and details of how to enter are stated in the respective instagram post.
Only one entry will be accepted per person. Multiple entries from the same person will be counted as one entry.
Closing date for the prize draw is 11.59pm on 04/12/23. After this time, no further entries will be included.
No responsibility can be accepted for entries not received.
The rules of the competition and how to enter are stated on the instagram post.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize for the draw is stated on the instagram post. The prize is not transferable. The prize is subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen at random by Majestic.
The winner will be notified by direct message on Instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner.
The promoter will notify the winner when and where the prize can be collected from a Majestic store by direct message on instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner.
The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The winner’s name will be available 28 days after closing date by emailing the following address: alex.jordan@majestic.co.uk.
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Meta Platforms or any other social network. You are providing your information to Majestic and not to any other party. The information provided will be used in conjunction with the following Privacy Policy.

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