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Wine Club FAQs

What’s the difference between the 3 cases?

Each 12 bottle case is full of exclusive, exciting wines made by innovative wine producers from across the globe. All you have to do is choose where you want to go.

Being your Discovery
If you’re new to the world of wine, Discovery is a great place to begin your journey. Each quarter, we showcase a selection of great-value wines ideal for everyday drinking.

Take a Tour
The case that will undoubtedly expand your horizons. If you’re keen to head off the beaten-track, Tour is a fantastic stepping stone to greater exploration.

Go First Class with Grand Tour
The ultimate and finest expressions from our chosen destination. Expect a journey full of world-renowned producers recognised for their award-winning wines.

Can I pick and choose the wines?

For each membership tier, you have the option of choosing only red, only white or mixed. You can be sure that every bottle our experts select is of the highest quality and value.

I know I get 12 bottles of wine per quarter but what else do I get with my subscription?

Each case comes with a brochure full of interesting facts and insights plus flavour profiles. We then pair these wines with bespoke recipes. Wine Club members have access to an exclusive “members Hub” and Facebook group. Within these pages you will find videos from our winemakers and like-minded wine lovers. And of course, and most importantly, 12 delicious bottles of wine per quarter.

What are QR codes/for?

The QR code links you through to the wines and members pages. Most smartphone cameras will now recognise and link you via the QR code — all you need to do is open your camera app and point your camera as if you were about to take a photo of the code. A QR code is just a web address in picture form.

How do the money-off vouchers work?

Once subscribed, you will receive the value of your first case back in “spend and save” vouchers. Each of the five vouchers is valid for two months. We’re sorry but devolved legislation prevents us issuing vouchers in Wales and Scotland.

What is your No Quibble Guarantee?

No quibble is our promise to you - In the spirit of discovery, we encourage you to try everything but if you don't enjoy one of our wines, just let us know and we'll recommend a replacement we think you'll love, or give you your money back.

It sounds great. How do I get started?

Sign up online or in store.

I understand my subscription can be managed online. But can I speak to a person whenever I like?

Absolutely, we have a dedicated Wine Club team and a UK-based customer contact centre.

What themes have you featured in the past?

So far, we’ve explored France, Old World vs New World, Wines for the perfect Christmas, Italy and Spain & Portugal.

What is a Master of Wine?

Master of Wine (MW) is THE global pinnacle of wine expertise. A master of wine is the highest wine designation any person can earn, and to some, the designation is even more distinguished than that of a master sommelier. In fact, there are only 369 masters of wine throughout the world.

Is Majestic's buying team really as good as you say?

Absolutely. If you don’t believe us, check out these awards:
      

I understand the wines are exclusive, but why do you choose the wines you do?

Sometimes wine just inspires you. We taste thousands of wines every year and we meet hundreds of producers. When we find a wonderful wine with a true sense of place and time and a fantastic story to tell you from a great producer we trust - we’ll make sure we can share this with you.

If I like the wines can I buy them again?

Yes - depending on availability. Wine Club members always get exclusive first access to buy top ups of the current send. This normally happens 6 weeks after we send you your case.

Can I cancel at any time?

You can manage your subscription entirely online and cancel at any time without picking up the phone. If you did want to call us, our Call Centre is UK staffed and happy to help.

Can I pause or skip my case?

Yes, it's simple - just log into My Account.

How do I change tiers or opt for red or white wines only?

Simply head to your Wine Club account and click "View Details" to the right of your current case. There you can select "Change Subscription".

What happens if I don't like a wine?

You’re covered by our No Quibble Guarantee. We truly believe each wine to be a fine example of terroir, grape or style, however in the unlikely event of you disliking a bottle, we’ll replace it with something you’ll love or refund you.

When can I see what the next case is?

We will let you know by email up to two weeks before we send your case. You can choose to view the contents of the next case or keep it as a surprise.

How do you choose the themes?

We want to share our favourite styles of wine and regions with you. Focusing on Countries and Geography, we mapped out a discovery journey that will hopefully inspire you, too.

Am I stuck in a contract?

Absolutely not - you’re free to cancel anytime.

Can I pay monthly?

Currently payments are taken quarterly and we take payment when your case is dispatched.

Are there any hidden membership fees or cancellation costs that I’m suddenly going to find?

Before every new case is sent, we’ll send you an email which will include a date for any membership amendments.

Will you sell my data and personal details?

Majestic Wine has never sold and never will sell your personal details or data. That's just not our style.

Can I collect from my local Majestic store?

Yes, on signing up you can select either home delivery or our Click and Collect service. We have 200+ stores throughout the UK.

Do I have to be home to receive the case of wine?

No, if you’re not going to be in, you can change your delivery preferences with our delivery partner — Yodel. Download their app for the most accurate parcel tracking. You can check and change your delivery preferences, speak to Yodel customer services directly, and access the app via email or social media.

What’s so great about your wines?

Majestic has been building brands and relationships with winemakers for 40+ years. Our buying team have won numerous awards and our wines are renowned for scooping medals, from respected competitions such as the International Wine Challenge. In addition, our selections are Master of Wine approved.

How many bottles in a quarterly selection?

The minimum case size and frequency is 12 bottles per quarter but there is nothing stopping you from subscribing to multiple cases!