Our customer promise

"If you don't enjoy one of our wines, just let us know and we'll recommend a replacement we think you'll love, or give you your money back."

If you receive an unsatisfactory bottle, we will always replace, refund, or recommend another wine we think you’ll love – and there is no need to return the bottle to us.

If you do not enjoy a bottle you ordered, simply get in touch with your local Majestic Wine store, let them know you did not enjoy this wine and our highly knowledgeable staff will be more than happy to replace the wine with something else we think you’ll love or refund the full amount to you.

Use our store finder to find the contact details for your local Majestic store.

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