About us

Majestic Wine is proud to be the UK’s largest specialist wine retailer. Originally founded as ‘Majestic Vintners’ by Sheldon Graner in 1980, the first warehouse was opened in Harringay, North London and ever since then things have continued to grow. There are currently 211 stores in the UK and another 2 just across the Channel in France.

Fine wine specialists ‘Lay & Wheeler’ and crowd-funded retailer ‘Naked Wines’ have since joined the Majestic family, in 2009 and 2015 respectively.

The difference which makes Majestic really special is our people.

We only employ people who are friendly, enthusiastic and refreshingly down-to-earth. The world of wine can be a little stuffy, but Majestic never is. We want you to feel relaxed when you explore wine with us, because that's how we like to work.

What’s more, we put our money where our mouth is – we pay to have every single one of our wine gurus in store professionally accredited by the Wine and Spirit Education Trust (WSET). Not only will you get informed answers to your wine questions, you’ll also enjoy some very savvy recommendations from people who enjoy drinking and learning about wine every bit as much as you do.

Contact

Majestic Head Office

If you have a business or marketing enquiry please contact our head office.

Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
Herts
WD24 4WH
United Kingdom

Tel: 01923 298 200 (Please call 0345 605 6767 for customer service, our office reception staff are unable to help with customer queries.)
Tel: (Int): +44 1923 298 200

Majestic Customer Happiness Team

If you'd like to speak to our Customer Happiness Team, give us a call or drop us an email. We’re open Mon-Fri 9am-5.30pm – if you send us an email we aim to respond within 24 hours.

Tel: 0345 605 6767
Tel (Int): +44 1923 298 226
Email: [email protected]

Majestic Wine Calais

If you'd like to place a duty-free pre-order, have an enquiry about our stores in France, or need any other help then our English speaking team is here to help!

Tel: 01923 298 297
Tel (Int): +44 1923 298 297
Email: [email protected]

You can find our Majestic Wine Calais site here

Majestic Commercial

If you are interested in using Majestic for your business needs, please contact us on:

Email: [email protected]
Tel: 0845 604 9949

You can find our Majestic Commercial site here

Does Majestic have a blog?

The Majestic Blog highlights the latest company news, events and the best bits from our local store pages, you can find the blog here.

Where can I find you on Facebook?

We have a very active social media presence. Along with our main Majestic Facebook page, each of our stores have their own Facebook page – you can find their details via their individual store pages.

Where can I find you on Twitter?

As with Facebook, we’ve got a very active social media presence. Our main Majestic Twitter account is @majesticwine.

In addition to this, each of our stores have their own Twitter feeds. Your can find their details via their individual store pages.

Will you help with our charity or fundraiser?

Every year we receive a huge number of charity requests. We’d love to support each and every cause – but in a practical sense we’ve found that we can help the most when we pick a single national charity to support each year. We send our nominated charity all donations and fundraising revenue. We also take an active part in Wine Relief, the wine trade's bi-annual contribution to Comic Relief. You can find out more about our charity work here.

If you are interested in applying for next year's Charity of the Year, please post information about the charity, with details of any campaigns or events planned for next year, and confirmation that you could provide us with collection tins to the below address by the 7th October 2015.

Jamie Patterson
Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
WD24 4WH

How can I work for Majestic?

If you would like to enquire about a job with Majestic, please visit our careers site. Here you can find out a bit more about what a career with Majestic entails, and apply for vacancies.

Guarantee & Returns

What is the Majestic ‘No Quibble Money-Back Guarantee’?

Wine is a luxury, and we’d never want you to pay for a bottle that wasn’t fully up to scratch. Whether it’s faulty, or just not to your taste – all you need to do is visit your local Majestic store and they’ll be happy to replace the bottle with a personalised alternative of the same value. No quibble. No questions asked.

If you ordered online please contact our Customer Happiness Team to work out how we can best refund or exchange bottle. Just give us a call on 0345 605 6767 and they will sort it for you.

I would like to return some of the wine I have bought, is this possible?

Our sale or return policy means you can return any unopened bottles to your Majestic store and receive a refund. All we ask is for the bottles to be returned in a resalable condition with the labels intact and that proof of purchase is presented.

If you do not enjoy a bottle you ordered, simply get in touch with your local Majestic Wine store, let them know you did not enjoy this wine and our highly knowledgeable staff will be more than happy to replace the wine with something else we think you’ll love or refund the full amount to you.

To find the contact details for your local Majestic store, please click here for our store finder.

Wine Concierge

What is Wine Concierge?

Wine Concierge is a service from Majestic that's designed to take the stress out of buying wine! As well as getting a quarterly case of fantastic wines, hand-selected for you and delivered for FREE, your benefits include:

Best prices

A minimum saving of 20% off your quarterly Wine Concierge case, PLUS you’ll always get your 13th bottle FREE

In store

  • 10% off ALL single bottle prices – even when you buy less than 6
  • We'll open any bottle up to a value of £20 in store for you to taste
  • Our Money-Back Guarantee: If it's not to your taste just swap in store or contact us for a refund – no quibble, no questions asked

How can I join Wine Concierge?

If you are interested please call our Customer Happiness Team on 0345 605 6767 and they can get you signed up and ready to receive your first Concierge case.

How can I cancel Wine Concierge?

You can cancel your Wine Concierge membership at any time. If you want to cancel please call our Customer Happiness Team on 0345 605 6767 and they can arrange closing your Wine Concierge membership. Alternatively, you may wish to skip a delivery instead.

Stores

How do I contact my local store?

If you would like to place an order or just get some advice from our knowledgeable wine gurus in store you can find the contact details for your local store with our store finder

What are your opening hours?

Our general opening hours are below, please be aware that these do differ slightly from store to store. To check your local store opening hours please use our store finder.

What is going on at my local store?

You can keep up to date with all the latest news and events going on in our stores by visiting their web pages. These are managed by our wine gurus in store and are a great way of keeping informed. You can find you local store page via our handy store locator tool.

You can also ‘follow your local store’ via your online account.

Do your stores have parking?

You can park free of charge at all of our stores except Belgravia, Marylebone and Mayfair.

Do you host tastings?

At Majestic we love our customers to explore the world of wine, and there is no better way of doing that than through tasting. We have tasting counters in all of our stores, where there will be a selection of wines available to taste every day. Our helpful staff will always be on hand should you require any advice or guidance.

For those who want to learn a little more, we run 'The Wine Course' – a 2hr introduction to wine and wine tasting. Run in-store by our knowledgeable wine gurus, this is a great way to begin your journey into the world of wine – and best of all it's free! You can book a spot on The Wine Course by calling or emailing your local store.

Ordering For A Business

Can I send out business gifts?

Please contact your local store or Customer Happiness Team for more information.

Business/multi-destination orders

If you'd like to arrange an order that requires national distribution, contact us on:

Tel: 0845 605 6767
Email: [email protected]

Can I set up a credit account?

If you wish to set up a business credit account with Majestic please email [email protected] stating whether you are an existing customer or not, and the type of business (charity/club, sole trader, ltd company etc.). You will then be sent the relevant forms to fill in and send back to us a head office. If approved, the whole process takes around two weeks.

Do you sell wines to the trade?

If you are interested in using Majestic for your business needs please visit http://www.majesticcommercial.co.uk/.

Weddings & Parties

At Majestic we understand the importance of the wines you choose for your wedding or party. Luckily, we have a wealth of expertise to support you in your planning, with a whole range of services to support you before and on your big day.

Can you advise on the wine I should buy?

Yes. All of our wine gurus in store are WSET qualified and experts in their field. Plus, we all love a party! We can talk you through all of your options and can also offer a free wine tasting store for you and a small group – just contact us ahead of time to arrange. You can also buy the wines you need from our Calais or Coquelles stores at an even bigger discount. Check out our Calais site to see all the great savings and find out more.

Do you offer glass hire?

We do indeed – and it’s completely free! Our glass hire service includes wine glasses, flutes and hi-ball tumblers.

All we ask for is a £1-per-glass deposit, payable in advance, and that the glasses are returned to us clean and ready for re-use. The deposit is fully refundable – all you pay for is breakages. And since you have paid a deposit, there's no time limit in which you have to return them.

You can request glasses when you order online, by choosing the 'I would like free glass loan' option and entering how many wine glasses, flutes or hi-ball tumblers you'd like, in multiples of 12. The £1-per-glass deposit is added to your online order.

When you're done with the glasses, you'll need to return them to the Majestic store that delivered them (or that you collected from) – unfortunately we are not able to offer a collection service for glasses. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the glasses. A deduction of £1 per glass will be made to cover any breakages or losses.

Glass loan is at your local store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers in quantities proportionate to the number of glasses requested. Glass loan is only available in areas where we deliver direct from store, and not by courier.

Can I set up a wedding list with Majestic?

At Majestic we offer a gift list service managed by our friendly Customer Happiness Team. For more information please visit majestic.co.uk/services/gift-lists.

You can also view an example gift list online here.

Do you deliver the drinks chilled?

Unfortunately not - however, we do offer free chiller bin hire and sell ice We can advise on the number of chill bins and quantities of ice needed to keep everything chilled – but as a rough guide:Majestic chiller bins hold 18-24 bottles of wine or Champagne or 2-3 cases (48-72 bottles) of lager when filled with ice and water. Filled with 3-4 bags of ice, drinks will be well chilled in 30-45 minutes and will be kept cold for several hours especially if kept in the shade. These chiller bins are available on a £15-a-bin deposit basis, refunded in full on return.

You can request chiller bins and order ice when you order online, by choosing the 'I would like chiller bins and/or ice' option and entering how many bins and how much ice you'd like. The £15-per-bin deposit is added to your online order. Ice prices vary across the country, but the website calculates the most you'll ever need to pay – if the ice is cheaper locally, your local Majestic store will adjust your invoice accordingly before you are charged.

When you're done with the bins, you'll need to return them to the Majestic store that delivered them (or that you collected from) – unfortunately we are not able to offer a collection service for chiller bins. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the bins. All we ask is that the bins are returned to us clean and unbroken.

Chiller bin loan is at your local store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers. Chiller bin loan is only available in areas where we deliver direct from store, and not by courier.

Can I bring back unopened bottles?

It's always difficult to know exactly how much to provide for a party or event and you certainly don't want to run out. Our staff will be happy to offer advice on quantities, but to put your mind at ease we also provide a sale-or-return policy.

All we ask is that you arrange sale-or-return in advance when you are placing your order and that everything comes back in a saleable condition – we cannot refund bottles with labels peeling off, or beer in opened or incomplete cases.

We do not offer a collection service so you would be responsible for returning the items to the store from which they were bought.

Sale-or-return is at your local store manager's discretion, and should always be arranged in advance with your local store.

Can you deliver to the venue?

To make things easier for you we can deliver directly to your event venue. Delivery should always be discussed in advance with your local store, and we ask that you please give a name of who will be accepting the delivery, along with contact numbers for the venue. You can add any extra details about the order in the 'add a delivery message' box when ordering online.

Can you store the wine for us?

It is common for customers to place an order in advance of their event to secure offer prices, or simply when planning ahead for a big party. At Majestic we can usually hold the stock for you and deliver to the venue on the day of your choosing. Perfect for when you haven't got space for 20 cases of wine under the stairs! Simply liaise with your local store team who will be happy to help.

Do you sell ice?

We do! To make everything as easy as possible when planning a party we sell bags of ice that we can deliver with the rest of your drinks.

You can request chiller bins and order ice when you order online, by choosing the 'I would like chiller bins and/or ice' option and entering how many bins and how much ice you'd like. Ice prices vary across the country, but the website calculates the most you'll ever need to pay – if the ice is cheaper locally, your local Majestic store will adjust your invoice accordingly before you are charged.

Unfortunately ice is not available for delivery to locations where we deliver by courier.

Gifts

I have multiple gifts to send, what do I do?

You will need to place one order per delivery. If you need to deliver to more than 3 different addresses then we recommend using our 'multi-destination order form'; this allows a single point of contact, and consolidated invoicing for your convenience.

All you need to do is fill in the details on the spreadsheet and then attach it to an email and send it to [email protected]. We'll check everything over and contact you to arrange payment. The quickest and easiest way to pay is by card, but we can also issue a proforma invoice for BACS payment, or for businesses with a prearranged credit account we can invoice on your normal terms.

Do you sell gift vouchers?

Majestic Gift Vouchers are the perfect gift for a wine lover, and are available in £10, £20 and £50 denominations from all of our stores in the UK. You can find your local store using our store locator. Unfortunately, gift vouchers are not currently available to purchase online.

Can I send gift vouchers?

Gift Vouchers can currently only be purchased or redeemed in person at one of our stores across the UK, and are not available online. If you would like to purchase vouchers, please visit your local Majestic store (our store locator can help with directions).

Vouchers can be redeemed at Majestic Wine Warehouses in the UK for wines, Champagnes, spirits and other products (excluding deposits for loan of glasses and other items). There is no minimum purchase.

How are your gift sets packaged?

Our courier safe packaging is designed to protect your gifts whilst in transit.

  • Standard Packaging – our sturdy yet stylish cardboard packaging protects your gift in transit to ensure excellent presentation. Most of our packaging is made from recycled cardboard, and we do not use polystyrene.
  • Wooden boxes – many gifts are available in branded wooden boxes for an additional cost. Bottles are carefully packed with shredded paper to protect them, and the box itself has a simple cardboard outer box to protect it in transit.

Can I add a gift message to my purchase?

Yes. When ordering a gift you will have the option to add your own personalised gift message at the delivery stage of checkout. Simply tick the box marked 'I would like to enter a gift message' and the message you enter will be affixed to your gift for delivery.

Wine Questions

We’re always happy to help with any wine question that you have – please give you local store a call, email our Customer Happiness Team at [email protected] or tweet us @majesticwine.

I have a corked bottle, what should I do?

Our No Quibble guarantee means that if you receive an unsatisfactory bottle, we will always replace, refund, or recommend another wine we think you’ll love – and there is no need to return the bottle to us.

Simply let your local store know you would like a replacement or refund for a faulty/corked bottle you received. If you ordered online you will also need to seek a replacement or refund from your local store, though you are welcome to contact our Customer Happiness Team for further support. To find the contact details for your local store, please click on the link below for our store finder - majestic.co.uk/stores.

I would like to learn more about wine

At Majestic we love helping our customers explore the world of wine, and there is no better way of doing that than through tasting! The Tasting Club takes you on a journey to show what loving wine can do for you – the joy it can bring, the passion it can invoke and the stories it can start. For more information click here.

Delivery

How much is delivery?

Majestic Standard Delivery – FREE with every 6 bottle purchase

  • Unbeatable value: FREE delivery, 7 days a week on all orders over 6 bottles
  • Time to spare? Guaranteed within 5 days
  • Special delivery requests? Let us know if we need instructions for where to find your house or want us to leave your wine in the shed!
  • Party time: add FREE glass and chill bin hire to your order (we’ll even bring the ice)

Express Courier Delivery – FREE on all orders over £150

  • Need it now? Next day delivery when you order before 5pm*
  • How? Delivered by our trusted courier partners
  • Unbeatable range: next day or nominated day delivery available on every single product
  • Jazz it up: sturdy delivery boxes (that you’ll want to keep!) come as standard

FREE when you spend £150 or more. Click and Collect

  • FREE Click & Collect
  • Available as an express or standard service to every one of our 210 stores, excluding France

Visit majestic.co.uk/services/delivery for more information.

Tracking your delivery

Please see our delivery page for full details of how to track your express delivery.

Using The Site & Ordering Online

How can I cancel or amend an order?

In some circumstances you may wish to amend or cancel an order. To do so please contact your local store or, for online orders, please call the Customer Happiness Team on 0345 605 6767.

What is a 'WIGIG'?

WIGIG stands for ‘when its gone its gone!’ Make the most of a great Majestic tradition – tracking down brilliant wines only available in small, one off parcels. Shop now.

If you’d like to keep informed of our latest offers, including our WIGIG parcels, you can register with the website. Just make sure you tick the box to receive our communications.

How do I place a product review?

To review any of our products simply log in to your account online (or register if you haven't already done so), navigate to the page of the wine you'd like to review and click 'Write a review'. You can rate the wine out of 5 stars and tell us if you’d buy it again.

What is a 'Buy it Again' rating?

Buy-It-Again ratings are take from the reviews left by our customers. All these ratings are sent to our buying team, who review them all. If a wine receives a low score, chances are it will get dropped from the range – we don’t want to stock wines you don’t want to buy, so try our upmost to range great wines that all our customers will love!

I am ordering from Scotland. How does that affect my order?

The Alcohol (Scotland) Act 2010, which came into force on 1 October 2011, disallows any alcohol promotion offering customers a discount for buying multiple products in Scottish stores.

So that all our customers can benefit from the same competitive pricing, wherever a multi-buy price is offered in England and Wales, this will be the single-bottle price we charge in Scotland.

More information can be found by clicking here.

Accessibility

We are committed to making sure that our online store is accessible to all our customers. We have taken Priority 1 and Priority 2 of the W3C accessibility guidelines into account at all stages of the design and implementation process and are continually working to ensure these guidelines are met. If you have any questions or suggestions regarding the accessibility of this site, please contact us and we will be pleased to hear your feedback.

For more information click here.

Where can I use my voucher?

To use your voucher online – click on “view my online discount code”. On the trolley page, enter the voucher code into the “do you have a promo code?” section and click UPDATE.

To use your voucher in-store – click on “view my in-store barcode” and present it at the till.

Once your voucher has been displayed it will be removed from your menu listing, so make sure you only click to view it when you are ready to shop.

You can use your voucher online or in any Majestic store in England and Wales. Unfortunately this voucher cannot be used in our Calais or Scottish stores.

My voucher is not working – what should I do?

As much as we hope things always run smoothly, occasionally things can go wrong. If you’re lucky enough to have one of our vouchers, but can’t get it to work online, please just get in touch with our Customer Happiness Team and they’ll be happy to help. You can call them on 0345 605 6767 or send an email to [email protected].

What payment methods do you accept online?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro, Solo), PayPal, and Majestic gift vouchers.

If you have a registered PayPal account you can use it to pay for your Majestic order.

Orders for collection which are paid for via PayPal must be collected by the registered account holder. You will be asked to present photographic ID in the name registered on the PayPal account. If they are unable to provide this at the time of collection the order won't be released.

Fine Wine

Can I buy ‘En Primeur’?

Buying en primeur can be facilitated through our sister company, Lay & Wheeler, whose team of fine wine advisors will be able to guide you through the exciting world of fine wine.

I would like advice on fine wine

All of our store staff are passionate and knowledgeable about wine, and should be able to answer most of your questions. If you are looking for investment advice, want to buy en primeur, or start a collection, then contacting our colleagues at Lay & Wheeler is the best route. As fine wine specialists they have a team of expert advisors who will be able to provide you with all the information you need to start your journey into the world of fine wine.

I would like to start my own collection/cellar

The expert fine wine advisors at our sister company Lay & Wheeler are the perfect guides to set you on your journey into the world of fine wine.

The Fine Wine Plan is great way to start.With access to a vast range of fine wines from some of the greatest producers in the world, Lay & Wheeler’s Fine Wine Plan is designed to be completely flexible – simply pay a monthly deposit and, whatever your tastes and budget, your personal wine consultant will be able to select and advise upon the best wines to suit your requirements.

You don’t even have to worry about the best place to keep your wines. They can be stored at Vinothèque, a specialist wine-dedicated bonded warehouse, which is designed to provide the perfect conditions for the maturation of fine wines.

App

We’re currently improving our app to make it better even ever for you. This means you won’t be able to access it for a little while. Don’t worry though you can use our handy mobile site in the meantime.