Frequently Asked Questions

If you have a business or marketing enquiry please contact our head office.

Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
Herts
WD24 4WH
United Kingdom

Tel: 01923 298 200 (Please call 0345 605 6767 for customer service, our office reception staff are unable to help with customer queries.)

If you'd like to speak to our Customer Contact Centre, give us a call or drop us an email. We’re open Mon-Fri 9:30am-7pm and Sat-Sun 10am-5pm – if you send us an email we aim to respond within 48 hours.

Tel: 0345 605 6767

Email: info@majestic.co.uk

If you are interested in using Majestic for your business needs, please visit our page here or contact us on:

Email: commercial@majestic.co.uk
Tel: 0845 604 9949

The Majestic Blog highlights the latest company news, events and the best bits from our local store pages, you can find the blog here.

We have a very active social media presence. Along with our main Majestic Facebook page, each of our stores have their own Facebook page – you can find their details via their individual store pages.

As with Facebook, we’ve got a very active social media presence. Our main Majestic Twitter account is @majesticwine.

In addition to this, each of our stores have their own Twitter feeds. You can find their details via their individual store pages.

Every year we receive a huge number of charity requests. We’d love to support each and every cause – but in a practical sense we’ve found that we can help the most when we pick a single national charity to support each year. We send our nominated charity all donations and fundraising revenue. You can find out more about our charity work here.

If you are interested in applying for next year's Charity of the Year, please post information about the charity, with details of any campaigns or events planned for next year, and confirmation that you could provide us with collection tins to the below address.

Liz Fleming
Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
WD24 4WH

If you would like to enquire about a job with Majestic, please visit our careers site. Here you can find out a bit more about what a career with Majestic entails, and apply for vacancies.

We take our responsibility to manage your data in a secure and transparent way very seriously. We want to ensure you are in control of your data so have made it easy to change or update your contact permissions by the following means:
In store - in person, by emailing your local store or by phoning your local store.
Contact our Customer Care Team - by phone on 0345 605 6767 or email info@majestic.co.uk
Online - by logging into the my account section of majestic.co.uk and scroll to the bottom of the page to update your preferences in the Direct Marketing Preferences section.
In any marketing emails you may receive, we've put an 'unsubscribe' button at the bottom of every email we send you. If you would like to change the type or frequency of emails you receive, you can click the 'change preferences' button which is at the bottom of every email we send you.
The specific contact details for all of these and each of our stores can be found here.

Of course. Our return policy means you can return unopened bottles to your local store for a full refund. All we ask is that they’re in a re-saleable condition – the labels are intact and nothing’s damaged – and that you show us proof of purchase. For party and wedding orders, this refund is limited to 25% of the cost of the original order. You can find our full sale-or-return policy here.

What if you opened something and simply didn’t enjoy it? Wine is a luxury, and we’d never want you to pay for a bottle that wasn’t fully up to scratch. Whether it’s faulty, or just not to your taste – all you need to do is visit your local Majestic store, and they’ll be happy to replace the bottle with a personalised alternative of the same value. No quibble. No questions asked.

To find the contact details for your local Majestic store, please click here for our store finder.

Wine Club is a subscription service that showcases exclusive wines, expertly handpicked by our award-winning buyers and Masters of Wine. Every quarter, our members have the option to take a 12-bottle case that arrives with a colourful in-depth guide.

The theme is different every season, with the choice to swap between our three case options at any time. There’s Discovery for £99, Tour for £149 and Grand Tour for £199, (with the option of receiving only red or white wines on Discovery and Tour subscriptions).

Along with snippets about wine regions and producers, each in-depth guide comes complete with wine and food pairing tips, as well as bespoke recipes from chefs and food writers created to perfectly match the wine selection.

Members have first access to buy their favourite wines again, a private Facebook group to share their thoughts with the Wine Club community and a dedicated phone line to speak to the team directly. Pausing and cancelling a Wine Club subscription can also easily be managed online.

Wine Club by Majestic is our exciting service, which offers Members more of what they love. It includes exclusive, hand-picked wines and access to informative accompanying content. It's competitively priced and quality-focused – without gimmicks or confusing pricing.

Each 12-bottle case is specially selected by our multi-award-winning Buying team in line with a specific theme, with three tiers available to suit your budget priced at £99, £149, or £199 with the option of receiving only red or white wines on Discovery and Tour subscriptions.

Exclusive content will accompany the cases such as recipe matching alongside an online portal, a dedicated Wine Club phone line and a member-exclusive Facebook group.

You can sign up immediately by clicking here, or by calling the dedicated Wine Club by Majestic phone line: 03308180750

Memberships are strictly limited, so sign up now to avoid disappointment.

Concierge memberships will be automatically transferred to Wine Club by Majestic. As one of the founding members, you will gain access to the wide range of increased benefits, including: 

• 12 exclusive wines, hand-picked by our in house Masters of Wine

• Themed cases, carefully curated to further your discovery and enhance your enjoyment

• A wide range of additional discovery content to accompany every bottle

• Detailed tasting notes

• Winemaker videos

• Perfectly paired recipe matches

• Continued No Quibble guarantee, covering every single wine

• Ultimate flexibility: skip, pause or cancel at any time using the new member’s page on our website

• Free delivery of your Wine Club case, or local collection from your preferred Majestic store

Following extensive customer research and feedback we have decided to replace Concierge with Wine Club by Majestic. All Concierge customers will therefore be automatically transferred to Wine Club.

Wine Club by Majestic gives members ultimate flexibility. Changes can be made at any time, quickly and easily, by going to My Account. From here, you can amend your case type, skip, cancel, change your payment card or delivery details. Alternatively, members can call the dedicated Wine Club phone line to discuss their subscription: 03308180750

Wine Club by Majestic members are offered four themed cases per year. Members are free to skip a case at any time. If signing up outside the case sends, you'll receive the latest case within seven days of your sign up.

Being a Wine Club member will not affect your Lock It In subscription at all. You’ll continue to receive your case-ready emails like normal when your Lock It In case is on it’s way.

Each 12 bottle case is full of exclusive, exciting wines made by innovative wine producers from across the globe. All you have to do is choose where you want to go.

Begin your Discovery
If you’re new to the world of wine, Discovery is a great place to begin your journey. Each quarter, we showcase a selection of quality wines that offer incredible value for money.

Take a Tour
The case that will undoubtedly expand your horizons. If you’re keen to head off the beaten-track, Tour is a fantastic stepping stone to greater exploration.

Go First Class with Grand Tour
The ultimate and finest expressions from our chosen destination. Expect a journey full of world-renowned producers recognised for their award-winning wines.

For Discovery and Tour subscriptions, you have the option of choosing all red, all white or mixed. Every bottle for every case is thoughtfully selected by our expert Masters of Wine. Our members tell us one of the joys of Wine Club is opening bottles they wouldn't choose off the shelf. That said, if a wine is not to your liking, you're covered by Majestic's No Quibble Guarantee.

Each case comes with a brochure full of interesting facts and insights plus flavour profiles. We then pair these wines with bespoke recipes. Wine Club members also have access to an exclusive “members Hub” and Facebook group. Within these pages you will find videos from our winemakers and like-minded wine lovers. And of course, and most importantly, 12 delicious bottles of wine per quarter.

On top of this, you will also have the following exclusive benefits:
- Mix any Six pricing on single bottles*.
- Rather than needing to buy six bottles (or more) of wine and Champagne from Majestic to benefit from a saving of 10% or more on the single bottle price, you’ll get this saving on single bottles as a Wine Club member (in store only).
- Majestic spend & save vouchers up to the value of your first case**
- Free tickets to expert-led tastings on your anniversary
- An extra 10% off at Showcase tastings Free delivery with every single case
*See T&Cs for Scottish Pricing
**Excludes Scotland & Wales

Any time, as a retail customer, that you buy six bottles (or more) of wine and Champagne from Majestic, you’ll always save 10% or more on the single-bottle price.

However, as a Wine Club customer, you don’t have to buy 6 or more bottles to benefit from this saving. You can get your mix any six price (10% or more off) when you buy single bottles in store.

This means you get our best prices on single bottles.

The QR code links you through to the wines and members pages. Most smartphone cameras will now recognise and link you via the QR code — all you need to do is open your camera app and point your camera as if you were about to take a photo of the code. A QR code is just a web address in picture form.

Once subscribed, you will receive the value of your first case back in “spend and save” vouchers. Each of the five vouchers is valid for two months. We’re sorry but devolved legislation prevents us issuing vouchers in Wales and Scotland.

No quibble is our promise to you - In the spirit of discovery, we encourage you to try everything but if you don't enjoy one of our wines, just let us know and we'll recommend a replacement we think you'll love, or give you your money back.

All you need to do is sign up online here.

Absolutely, we have a dedicated Wine Club team and a UK-based customer contact centre. Just call us on 03308180750.

So far, we’ve explored France, Old World vs New World, Wines for the perfect Christmas, Italy, Spain & Portugal, South Africa, a three part Geography series looking at Altitude, Rivers & Valley and Coasts, the Americas and most recently, Classic Grapes.

Master of Wine (MW) is THE global pinnacle of wine expertise. A master of wine is the highest wine designation any person can earn, and to some, the designation is even more distinguished than that of a master sommelier. In fact, there are only 369 masters of wine throughout the world.

Absolutely. If you don’t believe us, check out these awards:
      

Sometimes wine just inspires you. We taste thousands of wines every year and we meet hundreds of producers. When we find a wonderful wine with a true sense of place and time and a fantastic story to tell you from a great producer we trust - we’ll make sure we can share this with you.

Yes - depending on availability. Wine Club members always get exclusive first access to buy top ups of the current send. This normally happens around 6 weeks after we send you your case and you’ll receive an email once these are available. We leave it 6 weeks to give you a chance to try the wines first. You’ll also have the option to purchase the entire case again.

You can manage your subscription entirely online and cancel at any time without picking up the phone. If you did want to call us, our Call Centre is UK staffed and happy to help on 03308180750.

Yes, it's simple - just log into My Account. From here, click “view details” and press skip.

Simply head to your Wine Club account and click "View Details" to the right of your current case. There you can select "Change Subscription".

You’re covered by our No Quibble Guarantee. We truly believe each wine to be a fine example of terroir, grape or style, however in the unlikely event of you disliking a bottle, we’ll replace it with something you’ll love or refund you.

We will let you know by email up to two weeks before we send your case. You can choose to view the contents of the next case or keep it as a surprise.

We want to share our favourite styles of wine and regions with you. Focusing on Countries and Geography, we mapped out a discovery journey that will hopefully inspire you, too. A survey is sent by email a few weeks after receiving your wine should you wish to review your case and this will include the option to recommend a theme.

Absolutely not - you’re free to cancel anytime either online (once on the link, press view details and there will be an option to cancel), or by calling the dedicated Wine Club phone line 03308180750.

Currently payments are taken when your case is dispatched, which will be quarterly.

There are no hidden membership fees and no cost to cancel. Before every new case is sent, we’ll send you an email which will include a date for any membership amendments.

Majestic Wine has never sold and never will sell your personal details or data.

Yes, on signing up you can select either home delivery or our Click and Collect service. We have 200+ stores throughout the UK. This can be amended at any time online, just press view details once in the link and then change delivery address.

No, if you’re not going to be in, you can change your delivery preferences with our delivery partner — Yodel. Download their app for the most accurate parcel tracking. You can check and change your delivery preferences via their website or app and you’ll receive a 2 hour delivery window on the day of your delivery.

Majestic has been building brands and relationships with winemakers for 40+ years. Our buying team have won numerous awards and our wines are renowned for scooping medals, from respected competitions such as the International Wine Challenge. In addition, our selections are Master of Wine approved.

The case size and frequency is 12 bottles per quarter and we give you the option to top up if you like a particular wine.

If you would like to place an order or just get some advice from our knowledgeable store colleagues, you can find the contact details for your local store with our store finder.

Our general opening hours are below, please be aware that these do differ slightly from store to store. To check your local store opening hours please use our store finder.

You can keep up to date with all the latest news and events from our stores by visiting their web pages. These are managed by our store colleagues and are a great way of keeping informed. You can find your local store page via our handy store locator tool.

You can also ‘follow your local store’ via your online account.

You can park free of charge at all of our stores except Summertown, Marylebone, Mayfair and Henley.

At Majestic, we think the best way to discover your new favourite wine is to taste it. We have tasting counters in all of our stores, where there will be a selection of wines available to taste every day. Our helpful store colleagues will always be on hand if you want any advice or guidance.

Our knowledgeable in-store teams run regular tastings - these are a great way to begin your journey into the world of wine. You can book a spot by calling or emailing your local store.

Shop Local is the quickest way to shop with Majestic. Just enter your postcode, browse the selection at your closest store, put together your order and pay online by 3pm. We'll have it ready within four hours.

Shop Local allows you to collect your order from your selected store within 4 hours if you order by 3pm. Orders after 3pm will be available to collect the following day. Please check your local store's opening times before placing your order.

Yes, you can select home delivery from your local store. You can view the available products in your local store, and our colleagues will deliver to your desired address.

You can switch to shop our full range on the main site. You can do this by selecting 'main site' on the banner at the top of the page. Once you've shopped the range you can select next, nominated or standard delivery, and our couriers will deliver to you.

Yes, once you've placed the order, just contact the store and give them the confirmation number. They will be able to help out with free glass, flute and chiller bin hire, and you can buy ice and nibbles.

Yes, but there will be occasions when we turn off the function, due to store closures, for example. When this happens, you can order on the main site.

No problem. Our colleagues at your local store will contact you once it's ready, and you can collect it at a convenient time within their opening hours.

Please bring suitable ID (drivers license, passport, PASS hologram card) and the payment card used online. Our store colleagues will ask you to sign for your order.

All orders must be collected by the person who placed it. This is to ensure the security of your transaction.

No problem. Please contact the store you placed the order with for a refund. You can then order again with the correct store.

It's free when you spend £99. There's a £7.95 delivery fee for orders under this amount.

Of course - all of our store colleagues are working for their WSET qualifications, and experts in their field. We can talk you through all of your options and can also offer a free wine tasting store for you and a small group – just contact us ahead of time to arrange.

We do indeed – and it’s completely free. Our glass hire service includes wine glasses, flutes and hi-ball tumblers.

All we ask for is a £2-per-glass deposit, payable in advance, and that the glasses are returned to us clean and ready for re-use. The deposit is fully refundable – all you pay for is breakages. And since you have paid a deposit, there's no time limit in which you have to return them.

To add glasses to your online order, place your order as usual, then contact your local store, quoting your order number. 

When you're done with the glasses, you'll need to return them to the Majestic store that delivered them (or that you collected from) – unfortunately we are not able to offer a collection service for glasses. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the glasses. A deduction of £2 per glass will be made to cover any breakages or losses.

Glass loan is at your local store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers in quantities proportionate to the number of glasses requested. Glass loan is only available in areas where we deliver direct from store, and not by courier.

No - however, we do offer free chiller bin hire and sell ice. We can advise on the number of chiller bins and quantities of ice needed to keep everything chilled – but as a rough guide: Majestic chiller bins hold 18-24 bottles of wine or champagne or 2-3 cases (48-72 bottles) of lager when filled with ice and water. Filled with 3-4 bags of ice, drinks will be well chilled in 30-45 minutes and will be kept cold for several hours especially if kept in the shade. These chiller bins are available on a £35-a-bin deposit basis, refunded in full on return.

To add chiller bins and ice to your online order, place your order as usual, then contact your local store, quoting your order number. 

When you're done with the bins, you'll need to return them to the Majestic store that delivered them (or that you collected from) – unfortunately we are not able to offer a collection service for chiller bins. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the bins. All we ask is that the bins are returned to us clean and unbroken.

Chiller bin loan is at your local store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers. Chiller bin loan is only available in areas where we deliver direct from the local store, and not by courier.

Our staff will be happy to offer advice on quantities, but we also provide a sale-or-return policy.

Please arrange sale-or-return in advance when you are placing your order and that everything comes back in a saleable condition – we cannot refund bottles with labels peeling off, or beer in opened or incomplete cases. See our full terms and conditions.

We do not offer a collection service so you are responsible for returning the items to the store from which they were bought.

Sale-or-return is at your local store manager's discretion, and should always be arranged in advance with your local store.

To make things easier for you, we can deliver directly to your event venue. Delivery should always be discussed in advance with your local store, and we ask that you please give a name of who will be accepting the delivery, along with contact numbers for the venue. You can add any extra details about the order in the 'add a delivery message' box when ordering online.

If you want to secure offer prices or plan ahead for a celebration, we can often hold the stock for you and deliver to the venue on the day of your choosing. Simply liaise with your local store team who will be happy to help.

Yes - we sell bags of ice that we can deliver with the rest of your drinks.

To add ice and chiller bins to your online order, just place your order as normal, then contact the store, quoting your order number.

Ice is only available in areas where we deliver direct from store, and not by courier. to ensure that your order is delivered by a store, we recommend that you Shop Local.

This video explains how to send gifts to different addresses when shopping on our website.

Majestic Gift Vouchers are the perfect gift for any wine lover, and are available in £10, £20, and £50 denominations from all of our stores in the UK. You can find your local store using our store locator. Gift vouchers are also available for purchase online in £10, £20, £30, £40, £50, £75, £100, £250 and £500 denominations. You can find them here.

Gift Vouchers can be purchased or redeemed in person at one of our stores across the UK or are available online. If you would like to purchase vouchers, please visit your local Majestic store (our store locator can help with directions). For online vouchers, follow this link: Giftcards

Vouchers can be redeemed at Majestic Wine Warehouses in the UK for wines, Champagnes, spirits and other products (excluding deposits for loan of glasses and other items). There is no minimum purchase.

• Our courier safe packaging is designed to protect your gifts whilst in transit.

  • Standard Packaging – our sturdy yet stylish cardboard packaging protects your gift in transit to ensure excellent presentation. Most of our packaging is made from recycled cardboard, and we do not use polystyrene.

  • Wooden boxes – many gifts are available in branded wooden boxes for an additional cost. Bottles are carefully packed with shredded paper to protect them, and the box itself has a simple cardboard outer box to protect it in transit

Yes, you can. When ordering a gift, just use the option to add your own personalised gift message at the delivery stage of checkout. Simply tick the box marked 'I would like to enter a gift message' and the message you enter will be sent with your gift.

To use your voucher code online – click on "My Account" and then "Gift Card Balance Checker". On the trolley page, select gift card under the payment section and enter the gift card code. To use your voucher code in-store – present the barcode at the till.

We’re always happy to help with any wine question that you have – please give your local store a call, email our Customer Contact Centre at info@majestic.co.uk or tweet us @majesticwine.

All of our store colleagues work through their WSET qualifications, and are passionate and knowledgeable about wine. They will happily talk you through our Fine Wine selection and answer any of your questions.

Standard Delivery – FREE with every order over £99

• Unbeatable value: FREE delivery, with every order over £99
• Time to spare? Delivered within 2-7 days by the quickest possible method
• Special delivery requests? Let us know if we need instructions for where to find your house or want us to leave your wine in the shed!
• Party time: add FREE glass and chill bin hire to your order (we’ll even bring the ice)

Next or Nominated Day Delivery – FREE on all orders over £150

• Need it now? Next or Nominated Day delivery when you order before 5pm*
• How? Delivered by our trusted courier partners
• Unbeatable range: next day or nominated day delivery available on every single product
• Jazz it up: sturdy delivery boxes (that you’ll want to keep!) come as standard

FREE Click & Collect

• Available as an express or standard service to every store within 3 days, excluding France
• For out of area exceptions please visit www.majestic.co.uk/services/click-and-collect

Visit majestic.co.uk/services/delivery for more information.

Please see our delivery page for full details of how to track your Next or Nominated Day delivery.

Yes, please visit www.majestic.je or visit the store at: The Powerhouse, Queens Road, St Helier, Jersey JE4 8NY

Please contact the Jersey Store Team
Call us on: 01534 481 500
Email us at: Jer@majestic.co.uk

For our nominated/next day delivery, our warehouse often starts preparing your order within minutes, to ensure you’ll have a glass in hand the next day! As such, we can’t make any changes to an order once it’s placed. This includes changing address, adding or removing items, or cancelling the order.

If you placed an order with your local store, please contact them directly. You can find their details here.

For our standard delivery, it may be possible to amend or cancel your order. Please email our Customer Contact Centre at info@majestic.co.uk and we will get back to you within 48 hours.

A great Majestic tradition whereby our Buyers have tracked down brilliant wines only available in small, one off parcels. Shop now.

If you’d like to keep informed of our latest offers, including our 'Special Buy' parcels, just create an online account and make sure you tick the box to receive our communications.

Online orders will either be fulfilled from store or via our warehouse. Our wine experts in-store are able to offer substitutes of the same value or higher if there is a problem with any of the wines you've selected if the order is fulfilled by store. Unfortunately, this is not possible with orders from our warehouse and therefore we will stay in touch to let you know about any shortages.

To review any of our products simply log in to your account online (or register if you haven't already done so), go to the page of the wine you'd like to review and click 'Write a review'. You can rate the wine out of five stars and tell us if you’d buy it again.

You're our most important critic. Our ‘Buy it Again’ ratings make sure we continue to buy wines that you'll absolutely love - you can help shape our range, and also read reviews from other customers to help you find your new favourite.

The Alcohol (Scotland) Act 2010, which came into force on 1 October 2011, disallows any alcohol promotion offering customers a discount for buying multiple products in Scottish stores whilst the Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price of 50 pence per unit for all alcoholic beverages sold in Scotland. The Alcohol (Minimum Pricing) (Scotland) Act 2012 which came into force on 1 May 2018 sets a minimum unit price of 50 pence for all alcoholic beverages sold in Scotland.

So that all our customers can benefit from the same competitive pricing, wherever a multi-buy price is offered in England and Wales, this will be the single-bottle price we charge in Scotland, unless such a price is beneath the minimum price threshold as outlined by the Alcohol (Minimum Pricing) (Scotland) Act 2012, in such cases the price will automatically be changed to reflect the minimum legal price in Scotland.

More information can be found by clicking here.

We are committed to making sure that our online store is accessible to all our customers. We have taken Priority 1 and Priority 2 of the W3C accessibility guidelines into account at all stages of the design and implementation process and are continually working to ensure these guidelines are met. If you have any questions or suggestions regarding the accessibility of this site, please contact us, and we will be pleased to hear your feedback.

For more information click here.

To use your discount code online – click on “view my online discount code”. On the trolley page, enter the discount code into the “do you have a promo code?” section and click UPDATE.

To use your discount code in-store – click on “view my in-store barcode” and present it at the till.

Once your discount code has been displayed it will be removed from your menu listing, so make sure you only click to view it when you are ready to shop.

You can use your discount code online or in any Majestic store in England and Wales. Unfortunately discount codes cannot be used in our Scottish stores.

We accept all major credit and debit cards - Visa, Mastercard, American Express, PayPal and Majestic Gift Vouchers. If you have a registered PayPal account you can use it to pay for your Majestic order. Orders for collection which are paid for via PayPal must be collected by the registered account holder. You will be asked to present photographic ID in the name registered on the PayPal account. If you are unable to provide this at the time of collection the order won't be released.

Our payment provider has a minimum charge of £0.50.