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Frequently Asked Questions


About us

Majestic Wine is proud to be the UK’s largest specialist wine retailer. Originally founded as ‘Majestic Vintners’ by Sheldon Graner in 1980, the first warehouse was opened in Harringay, North London. There are now 201 stores in the UK and another two just across the Channel in France.

What makes Majestic special? Our people.

We only employ people who are friendly, enthusiastic and refreshingly down-to-earth. The world of wine can be a little stuffy, but Majestic never is. We want you to feel relaxed when you explore wine with us, because that's how we like to work.

What’s more, we put our money where our mouth is – every single one of our store colleagues works towards being professionally accredited by the Wine and Spirit Education Trust (WSET). This means you get informed answers to your wine questions, along with personal recommendations from people who enjoy drinking and learning about wine just as much as you do.

Contact

Majestic Head Office

If you have a business or marketing enquiry please contact our head office.

Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
Herts
WD24 4WH
United Kingdom

Tel: 01923 298 200 (Please call 0345 605 6767 for customer service, our office reception staff are unable to help with customer queries.)
Tel: (Int): +44 1923 298 200

Majestic Customer Contact Centre

If you'd like to speak to our Customer Contact Centre, give us a call or drop us an email. We’re open Mon-Fri 9:30am-7pm and Sat-Sun 10am-5pm – if you send us an email we aim to respond within 48 hours.

Tel: 0345 605 6767

Tel (Int): +44 345 605 6767

Email: info@majestic.co.uk

Majestic Wine Calais and Coquelles

Majestic Calais and Majestic Coquelles are now permanently closed.

Thank you to all of our customers who’ve visited us over the last 19 years to stock up on your favourite wines.

Over 200 UK stores are open as usual.

Visit majestic.co.uk to find details, or shop online for FREE delivery within the UK.

Or call our UK Customer Centre on 0345 605 6767.

Majestic Commercial

If you are interested in using Majestic for your business needs, please visit our page here or contact us on:

Email: commercial@majestic.co.uk
Tel: 0845 604 9949

Does Majestic have a blog?

The Majestic Blog highlights the latest company news, events and the best bits from our local store pages, you can find the blog here.

Where can I find you on Facebook?

We have a very active social media presence. Along with our main Majestic Facebook page, each of our stores have their own Facebook page – you can find their details via their individual store pages.

Where can I find you on Twitter?

As with Facebook, we’ve got a very active social media presence. Our main Majestic Twitter account is @majesticwine.

In addition to this, each of our stores have their own Twitter feeds. You can find their details via their individual store pages.

Will you help with our charity or fundraiser?

Every year we receive a huge number of charity requests. We’d love to support each and every cause – but in a practical sense we’ve found that we can help the most when we pick a single national charity to support each year. We send our nominated charity all donations and fundraising revenue. You can find out more about our charity work here.

If you are interested in applying for next year's Charity of the Year, please post information about the charity, with details of any campaigns or events planned for next year, and confirmation that you could provide us with collection tins to the below address.

Emma Biggs
Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
WD24 4WH

How can I work for Majestic?

If you would like to enquire about a job with Majestic, please visit our careers site. Here you can find out a bit more about what a career with Majestic entails, and apply for vacancies.


Guarantee & Returns

I would like to return some of the wine I have bought, is this possible?

Of course. Our return policy means you can return any unopened bottle to your local store for a full refund. All we ask is that they’re in a re-saleable condition – the labels are intact and nothing’s damaged – and that you show us proof of purchase. 

What if you opened something and simply didn’t enjoy it? Wine is a luxury, and we’d never want you to pay for a bottle that wasn’t fully up to scratch. Whether it’s faulty, or just not to your taste – all you need to do is visit your local Majestic store, and they’ll be happy to replace the bottle with a personalised alternative of the same value. No quibble. No questions asked.

To find the contact details for your local Majestic store, please click here for our store finder.

 


Wine Club

What is Wine Club by Majestic?

Wine Club by Majestic is our exciting new service, which offers Members more of what they love. It includes exclusive, hand-picked wines and access to informative accompanying content. It's competitively priced and quality-focused – without gimmicks or confusing pricing.

Each 12-bottle case is specially selected by our multi-award-winning Buying team in line with a specific theme, with cases priced at £99 or £149 and red, white and mixed options available.

Exclusive content will accompany the cases (e.g. online tasting sessions, supplier videos, recipe matching etc), alongside an online portal, a dedicated Wine Club phone line and a member-exclusive Facebook group.

How do I sign up to Wine Club?

Apply to sign up today by following this link, or by calling the dedicated Wine Club by Majestic phone line: 03308180750

Memberships are strictly limited, so sign up now to avoid disappointment.

What is happening to my Concierge membership?

Concierge memberships will be automatically transferred to Wine Club by Majestic. As one of the founding members, you will gain access to the wide range of increased benefits, including: 

  • 12 exclusive wines, hand-picked by our in house Masters of Wine

  • Themed cases, carefully curated to further your discovery and enhance your enjoyment

  • A wide range of additional discovery content to accompany every bottle

  • Detailed tasting notes

  • Winemaker videos

  • Perfectly paired recipe matches

  • Continued No Quibble guarantee, covering every single wine

  • Ultimate flexibility: skip, pause or cancel at any time using the new member’s page on our website

  • Free delivery of your Wine Club case, or local collection from your preferred Majestic store

Can I stay on Concierge?

Following extensive customer research and feedback we have decided to replace Concierge with Wine Club by Majestic. All Concierge customers will therefore be automatically transferred to Wine Club.

How do I cancel or amend my membership?

Wine Club by Majestic gives members ultimate flexibility. Changes can be made at any time, quickly and easily, using the new member’s page on our website. Alternatively, Wine Club members can call the dedicated Wine Club phone line to discuss any aspect of their subscription: 03308180750

When will the cases be sent?

Wine Club by Majestic members will receive four themed cases per year. In addition to this, members will also have exclusive access to a strictly limited Christmas case, which will be sold on a first-come-first-served basis. Members are free to skip a case at any time.

What will the next case be?

More detail on the theme and contents of the case will be emailed to you before we send your case out. Remember, you’re free to skip a case at any time.

Will this affect my Lock It In subscription?

Being a Wine Club member will not affect your Lock It In subscription at all. You’ll continue to receive your case-ready emails like normal when your LII case is on it’s way.


Stores

How do I contact my local store?

If you would like to place an order or just get some advice from our knowledgeable store colleagues, you can find the contact details for your local store with our store finder.

What are your opening hours?

Our general opening hours are below, please be aware that these do differ slightly from store to store. To check your local store opening hours please use our store finder.

What is going on at my local store?

You can keep up to date with all the latest news and events from our stores by visiting their web pages. These are managed by our store colleagues and are a great way of keeping informed. You can find your local store page via our handy store locator tool.

You can also ‘follow your local store’ via your online account.

Do your stores have parking?

You can park free of charge at all of our stores except Summertown, Marylebone, Mayfair and Henley.

Do you host tastings?

At Majestic, we think the best way to discover your new favourite wine is to taste it. We have tasting counters in all of our stores, where there will be a selection of wines available to taste every day. Our helpful store colleagues will always be on hand if you want any advice or guidance.

Our knowledgeable in-store teams run regular tastings. These are a great way to begin your journey into the world of wine – and best of all they're free. You can book a spot by calling or emailing your local store.

Are there still Covid measures in place?

We look forward to welcoming you safely at Majestic. Our stores are open as usual, and our Tasting Counters are open every day with free tasting.

Following the change in COVID restrictions on November 29th, masks are required for all customers and store colleagues, except with a valid exemption. Please also use the hand sanitiser provided, and observe social distancing where possible.

Our store teams are still working to keep you and each other safe. They will continue to observe extra hygiene and cleaning procedures and wear masks
.


Shop Local

What is Shop Local?

Shop Local is the quickest way to shop with Majestic. Just enter your postcode, browse the selection at your closest store, put together your order and pay online by 3pm. We'll have it ready within four hours.

When can I collect my Shop Local order?

Shop Local allows you to collect your order from your selected store within 4 hours if you order by 3pm. Orders after 3pm will be available to collect the following day. Please check your local store (hyperlink) opening times before placing your order.

Can I get my Shop Local order delivered?

Yes, you can select home delivery from your local store. You can view the available products in your local store, and our colleagues will deliver to your desired address.

What if the wine, beer or spirit I want to buy isn't available on Shop Local?

You can switch to shop our full range on the main site. You can do this by selecting 'main site' on the banner at the top of the page. Once you've shopped the range you can select next, nominated or standard delivery, and our couriers will deliver to you.

Can I hire glasses and buy ice with Shop Local?

Yes, once you've placed the order, just contact the store and give them the confirmation number. They will be able to help out with free glass, flute and chiller bin hire, and you can buy ice and nibbles.

Are all shops available on Shop Local?

Yes, but there will be occasions when we turn off the function, due to store closures, for example. When this happens, you can order on the main site.

What if I can't collect my order on time?

No problem. Our colleagues at your local store will contact you once it's ready, and you can collect it at a convenient time within their opening hours.

What should I bring when I collect my Shop Local order?

Please bring suitable ID (drivers license, passport, PASS hologram card) and the payment card used online. Our store colleagues will ask you to sign for your order.

Can someone collect my Shop Local order on my behalf?

All orders must be collected by the person who placed it. This is to ensure the security of your transaction.

What happens if I placed the order with the wrong store?

No problem. Please contact the store you placed the order with for a refund. You can then order again with the correct store.

How much is Shop Local home delivery?

It's free when you spend £75. There's a £6.95 delivery fee for orders under this amount.


Ordering For A Business

Can I send out business gifts?

You can order gifts on our website and have them delivered to multiple destinations. Please watch this video on how to do this.

Can I set up a credit account?

If you wish to set up a business credit account with Majestic please email your local store stating whether you are an existing customer or not, and the type of business (charity/club, sole trader, ltd company etc.).

Do you sell wines to the trade?

Yes - if you are interested in using Majestic for your business needs please visit Majestic Commercial.


Weddings & Parties

At Majestic we understand the importance of the wines you choose for your wedding or party. Luckily, we have a wealth of expertise to support you in your planning, with a whole range of services to support you before and on your big day.

Can you advise on the wine I should buy?

Of course - all of our store colleagues are working for their WSET qualifications, and experts in their field. We can talk you through all of your options and can also offer a free wine tasting store for you and a small group – just contact us ahead of time to arrange.

Do you offer glass hire?

We do indeed – and it’s completely free. Our glass hire service includes wine glasses, flutes and hi-ball tumblers.

All we ask for is a £1-per-glass deposit, payable in advance, and that the glasses are returned to us clean and ready for re-use. The deposit is fully refundable – all you pay for is breakages. And since you have paid a deposit, there's no time limit in which you have to return them.

To add glasses to your online order, place your order as usual, then contact your local store, quoting your order number. 

When you're done with the glasses, you'll need to return them to the Majestic store that delivered them (or that you collected from) – unfortunately we are not able to offer a collection service for glasses. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the glasses. A deduction of £1 per glass will be made to cover any breakages or losses.

Glass loan is at your local store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers in quantities proportionate to the number of glasses requested. Glass loan is only available in areas where we deliver direct from store, and not by courier.

Do you deliver the drinks chilled?

No - however, we do offer free chiller bin hire and sell ice. We can advise on the number of chiller bins and quantities of ice needed to keep everything chilled – but as a rough guide: Majestic chiller bins hold 18-24 bottles of wine or champagne or 2-3 cases (48-72 bottles) of lager when filled with ice and water. Filled with 3-4 bags of ice, drinks will be well chilled in 30-45 minutes and will be kept cold for several hours especially if kept in the shade. These chiller bins are available on a £15-a-bin deposit basis, refunded in full on return.

To add chiller bins and ice to your online order, place your order as usual, then contact your local store, quoting your order number. 

When you're done with the bins, you'll need to return them to the Majestic store that delivered them (or that you collected from) – unfortunately we are not able to offer a collection service for chiller bins. If you paid the deposit by debit or credit card you will need to bring the card with you when returning the bins. All we ask is that the bins are returned to us clean and unbroken.

Chiller bin loan is at your local store manager's discretion, is subject to availability, and only available to customers purchasing wines, spirits and beers. Chiller bin loan is only available in areas where we deliver direct from the local store, and not by courier.

Can I bring back unopened bottles?

Our staff will be happy to offer advice on quantities, but we also provide a sale-or-return policy.

Please arrange sale-or-return in advance when you are placing your order and that everything comes back in a saleable condition – we cannot refund bottles with labels peeling off, or beer in opened or incomplete cases.

We do not offer a collection service so you are responsible for returning the items to the store from which they were bought.

Sale-or-return is at your local store manager's discretion, and should always be arranged in advance with your local store.

Can you deliver to the venue?

To make things easier for you, we can deliver directly to your event venue. Delivery should always be discussed in advance with your local store, and we ask that you please give a name of who will be accepting the delivery, along with contact numbers for the venue. You can add any extra details about the order in the 'add a delivery message' box when ordering online.

Can you store the wine for us?

If you want to secure offer prices or plan ahead for a celebration, we can often hold the stock for you and deliver to the venue on the day of your choosing. Simply liaise with your local store team who will be happy to help.

Do you sell ice?

Yes - we sell bags of ice that we can deliver with the rest of your drinks.

You can request chiller bins and order ice when you order online, by choosing the 'I would like chiller bins and/or ice' option and entering how many bins and how much ice you'd like. Ice prices vary across the country, but the website calculates the most you'll ever need to pay – if the ice is cheaper locally, your local Majestic store will adjust your invoice accordingly before you are charged.

Ice is only available in areas where we deliver direct from store, and not by courier.


Gifts

How do I send to multiple addresses?

This video explains how to send gifts to different addresses when shopping on our website.

Do you sell gift vouchers?

Majestic Gift Vouchers are the perfect gift for any wine lover, and are available in £10, £20 and £50 denominations from all of our stores in the UK. You can find your local store using our store locator. Gift Vouchers are not currently available to purchase online

Can I send gift vouchers?

Gift Vouchers can currently only be purchased or redeemed in person at one of our stores across the UK, and are not available online. If you would like to purchase vouchers, please visit your local Majestic store (our store locator can help with directions).

Vouchers can be redeemed at Majestic Wine Warehouses in the UK for wines, Champagnes, spirits and other products (excluding deposits for loan of glasses and other items). There is no minimum purchase.

How are your gift sets packaged?

  • Our courier safe packaging is designed to protect your gifts whilst in transit.

    • Standard Packaging – our sturdy yet stylish cardboard packaging protects your gift in transit to ensure excellent presentation. Most of our packaging is made from recycled cardboard, and we do not use polystyrene.

    • Wooden boxes – many gifts are available in branded wooden boxes for an additional cost. Bottles are carefully packed with shredded paper to protect them, and the box itself has a simple cardboard outer box to protect it in transit

Can I add a gift message to my purchase?

Yes, you can. When ordering a gift, just use the option to add your own personalised gift message at the delivery stage of checkout. Simply tick the box marked 'I would like to enter a gift message' and the message you enter will be sent with your gift.


Wine Questions

I have questions about wine.

We’re always happy to help with any wine question that you have – please give your local store a call, email our Customer Contact Centre at info@majestic.co.uk or tweet us @majesticwine.

I would like advice on fine wine

All of our store colleagues work through their WSET qualifications, and are passionate and knowledgeable about wine. They will happily talk you through our Fine Wine selection and answer any of your questions.


Delivery

How much is delivery?

Standard Delivery – FREE with every order over £75

  • Unbeatable value: FREE delivery, 7 days a week on all orders over 6 bottles
  • Time to spare? Delivered within 2-7 days by the quickest possible method
  • Special delivery requests? Let us know if we need instructions for where to find your house or want us to leave your wine in the shed!
  • Party time: add FREE glass and chill bin hire to your order (we’ll even bring the ice)

Next or Nominated Day Delivery – FREE on all orders over £150

  • Need it now? Next or Nominated Day delivery when you order before 5pm*
  • How? Delivered by our trusted courier partners
  • Unbeatable range: next day or nominated day delivery available on every single product
  • Jazz it up: sturdy delivery boxes (that you’ll want to keep!) come as standard

FREE Click & Collect

Visit majestic.co.uk/pages/delivery for more information.

Tracking your delivery

Please see our delivery page for full details of how to track your Next or Nominated Day delivery.


Using The Site & Ordering Online

How can I cancel or amend an order?

For our nominated/next day delivery, our warehouse often starts preparing your order within minutes, to ensure you’ll have a glass in hand the next day! As such, we can’t make any changes to an order once it’s placed. This includes changing address, adding or removing items, or cancelling the order.

If you placed an order with your local store, please contact them directly. You can find their details here.

For our standard delivery, it may be possible to amend or cancel your order. Please email our Customer Contact Centre at info@majestic.co.uk and we will get back to you within 48 hours.

What is a 'Special Buy'?

A great Majestic tradition whereby our Buyers have tracked down brilliant wines only available in small, one off parcels. Shop now.

If you’d like to keep informed of our latest offers, including our 'Special Buy' parcels, just create an online account and make sure you tick the box to receive our communications.

How do substitutions work?

Online orders will either be fulfilled from store or via our warehouse. Our wine experts in-store are able to offer substitutes of the same value or higher if there is a problem with any of the wines you've selected if the order is fulfilled by store. Unfortunately, this is not possible with orders from our warehouse and therefore we will stay in touch to let you know about any shortages.

How do I place a product review?

To review any of our products simply log in to your account online (or register if you haven't already done so), go to the page of the wine you'd like to review and click 'Write a review'. You can rate the wine out of five stars and tell us if you’d buy it again.

What is a 'Buy it Again' rating?

You're our most important critic. Our ‘Buy it Again’ ratings make sure we continue to buy wines that you'll absolutely love - you can help shape our range, and also read reviews from other customers to help you find your new favourite.

I am ordering from Scotland. How does that affect my order?

The Alcohol (Scotland) Act 2010, which came into force on 1 October 2011, disallows any alcohol promotion offering customers a discount for buying multiple products in Scottish stores whilst the Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price of 50 pence per unit for all alcoholic beverages sold in Scotland. The Alcohol (Minimum Pricing) (Scotland) Act 2012 which came into force on 1 May 2018 sets a minimum unit price of 50 pence for all alcoholic beverages sold in Scotland.

So that all our customers can benefit from the same competitive pricing, wherever a multi-buy price is offered in England and Wales, this will be the single-bottle price we charge in Scotland, unless such a price is beneath the minimum price threshold as outlined by the Alcohol (Minimum Pricing) (Scotland) Act 2012, in such cases the price will automatically be changed to reflect the minimum legal price in Scotland.

More information can be found by clicking here.

Accessibility

We are committed to making sure that our online store is accessible to all our customers. We have taken Priority 1 and Priority 2 of the W3C accessibility guidelines into account at all stages of the design and implementation process and are continually working to ensure these guidelines are met. If you have any questions or suggestions regarding the accessibility of this site, please contact us, and we will be pleased to hear your feedback.

For more information click here.

Where can I use my voucher?

To use your discount code online – click on “view my online discount code”. On the trolley page, enter the discount code into the “do you have a promo code?” section and click UPDATE.

To use your discount code in-store – click on “view my in-store barcode” and present it at the till.

Once your discount code has been displayed it will be removed from your menu listing, so make sure you only click to view it when you are ready to shop.

You can use your discount code online or in any Majestic store in England and Wales. Unfortunately discount codes cannot be used in our Scottish stores.

My voucher is not working – what should I do?

Unfortunately you are currently unable to redeem gift vouchers on our website. Please contact your local store, and they will be able to redeem that voucher against an order. If you are unable to order via your local store, please send an email to info@majestic.co.uk

What payment methods do you accept online?

We accept all major credit and debit cards - Visa, Mastercard, American Express, PayPal and Majestic Gift Vouchers. If you have a registered PayPal account you can use it to pay for your Majestic order. Orders for collection which are paid for via PayPal must be collected by the registered account holder. You will be asked to present photographic ID in the name registered on the PayPal account. If you are unable to provide this at the time of collection the order won't be released.