Majestic is committed to respecting and protecting our customers' privacy. We will only use the information that we collect about you lawfully in accordance with such legislation as the Data Protection Act 1998 and Directive on Privacy and Electronic Communications 2003

Your personal details

When you register on our website or provide us with your details in-store we will collect some of your personal details. You may choose to be added to our postal mailing list to receive our seasonal promotions, and also may subscribe to email newsletters. The information we collect is used by Majestic Wine Warehouses Ltd and other companies in the Majestic Wine PLC group.

We will not email you unless you have given us your consent, and you have the option not to be included and to remove yourself from our mailing lists at any time.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we may collect about you includes:

  • Your name
  • Address
  • Telephone number
  • Email address
  • Credit/debit card details
  • Your previous purchase history

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at info@majestic.co.uk. If you find any inaccuracies we will delete or correct it promptly.

For new customers ordering on majestic.co.uk for the first time after 14th September 2016:

From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you

By entering into an agreement with us when you placed an order, you have consented to this use of your data.

You may ask us at any point not to share your information with third parties for this purpose, by contacting us at info@majestic.co.uk.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Information may be transferred outside the European Economic Area to the United States of America (where our agents will operate under European Union Safe Harbor Framework). By submitting your information, you consent to this transfer.

Crime prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Please be aware that CCTV is in operation in all our stores and at our head office and delivery depot.

Cookies and online privacy

In common with most websites, majestic.co.uk uses "cookies". Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.

We use cookies for a variety of reasons, such as remembering the contents of your shopping trolley, your preferences such as your local store, and displaying the products you've recently viewed. We also use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

Additionally, we have partnerships with some carefully chosen third party services which involve including some code on our website, for example so that we can jointly measure the effectiveness of our marketing activities or enable you to share content with your friends. In some cases these partners may also store and retrieve their own cookies on your computer. Cookies set by websites other than majestic.co.uk are known as "third party cookies".

In accordance with the Directive on Privacy and Electronic Communications 2003, and to be as open and transparent as possible, we have provided more information on the cookies in use on majestic.co.uk here (including our blog at blog.majestic.co.uk and Careers website at careers.majestic.co.uk). These details may change over time as we continue to develop our website, and we are investing in finding ways to reduce our use of cookies whilst continuing to deliver the best experience possible for our customers.

We have grouped our cookies into four categories:

  1. Strictly Necessary these cookies are essential to the operation of our site
  2. Performance these cookies allow us to monitor the performance of our website in a non-personally identifiable way
  3. Functionality these cookies allow us to add services to enhance user experience and remember settings, but will not be used by third parties to track you personally
  4. Targeting these cookies are used by third parties to provide services, such as social networks and advertising networks who may use the information obtained to serve relevant adverts to you

You can change the settings in your web browser to allow or deny different websites from setting cookies. Please note that disabling "first party cookies" from majestic.co.uk will affect the successful functioning of the site, and you will not be able to use the shopping trolley or checkout. For more information on cookies, see allaboutcookies.org.

Majestic.co.uk session cookies

"Session" cookies are temporary and are deleted when you close your web browser.

Cookie name Privacy Setting Details
session Strictly Necessary The unique session ID used to identify a user in between requests
rememberme Strictly Necessary A token used to re-authenticate the customer when their session expires (usually 5 minutes)
_gid Strictly Necessary Google Analytics tracking cookie used to identify a customer. Expires after 2 years
_gat_UA-6517927-10 Strictly Necessary Google Analytics throttling cookie that prevents us sending excessive amounts of data to Google. Expires after 10 minutes.

Third-party cookies

Cookie name Privacy Setting Details
datacash.com Strictly Necessary The payment form on our checkout is hosted by our payment service provider, DataCash. This avoids the need for us to capture your card details and submit them separately to DataCash, improving the security of your online shopping. The JSESSIONID cookie that is set during this process is used solely to ensure that if the form has to re-display (such as when there is an error in your payment details) DataCash can identify your browsing session, and is deleted when you close your web browser. Your card details are never stored in the cookie.
PayPal Strictly Necessary We use PayPal as one of our payment providers on the site.
For the full list of cookie set by them, please visit https://www.paypal.com/uk/webapps/mpp/ua/cookie-full.
twitter.com
twimg.com
Targeting We may display "Tweet" and "Follow" buttons so that customers can share our content on Twitter. These buttons are displayed by Twitter's servers, and by using cookies Twitter is able to detect if you are a logged-in Twitter user. Twitter has its own privacy policy.
facebook.com Targeting We may display "Like" and "Share" buttons so that customers can share our content on Facebook. These buttons are displayed by Facebook's servers, and by using cookies Facebook is able to detect if you are a logged-in Facebook user. Facebook has its own privacy policy.
quantserve.com Targeting Our blog at blog.majestic.co.uk is hosted by Wordpress.com. Wordpress's automatically generated code uses QuantServe to track pageviews. QuantServe is provided by Quantcast, who aggregate tracking data from various websites and provide services to those websites to serve targeted adverts based on your browsing history. No personally identifiable information is included, but since QuantServe tracking exists on various websites, Quantcast can identify patterns in individual's' web browsing. Quantcast provides an opt-out page so you can ensure that visits from your web browser will not be tracked. We are working to remove this tracking from our blog as soon as possible.
scorecardresearch.com Targeting Our blog at blog.majestic.co.uk is hosted by Wordpress.com. Wordpress's automatically generated code uses Scorecard Research to track page views. Scorecard Research is provided by ComScore, a market research company, who aggregate anonymous tracking data from various websites and sell the information gathered to companies for a charge. No personally identifiable information is included, but since Scorecard Research tracking exists on various websites, ComScore can identify patterns in individual's' web browsing. Scorecard Research provides a preferences page so you can ensure that visits from your web browser will not be tracked. We are working to remove this tracking from our blog as soon as possible.
google.com
googleadservices.com
Targeting Our Store Locator displays maps from Google. We may display the "+1" button so that customers can share our content on the Google +1 network. These buttons are displayed by Google's servers, and by using cookies Google is able to detect if you are a logged-in Google user. Our order confirmation page also notifies Google of transactions so that we can monitor the effectiveness of our advertising on Google. Google has its own privacy policy.
wordpress.com Targeting Our blog at blog.majestic.co.uk is hosted by Wordpress.com, a widely-used blogging platform owned by Automattic and covered by Automattic's privacy policy. By using cookies, Wordpress is able to detect if you are a logged-in Wordpress user. Wordpress also generates statistics which we use to help track the performance of our blog by measuring such things as how many visitors we receive and which posts are most requested. No personally identifiable information is included. The data generated is only available to selected Majestic and Automattic staff.
awin1.com Targeting Affiliate Window are an affiliate network. Affiliates display advertising for companies and are rewarded when customers visit or shop on the advertiser's website. Our order confirmation page notifies Affiliate Window of transactions so that they can determine whether the order should be credited to a particular affiliate. No personally identifiable information is stored in the cookie. Affiliate Window have their own privacy policy.
https://dialog.filepicker.io
https://www.filepicker.io
Strictly Necessary Associated with the code used to download the images and videos used in the store wall posts. The full list of cookies can be found on their website. Please visit https://www.filestack.com/privacy

Email tracking

Some emails we send include tracking codes so that we can tell how many people open and click on links in those emails. Usually this information is used for aggregated statistics, but we can also track, at an individual level, whether a particular user has opened and clicked on an email. Using cookies as described above we can also determine if a particular user has completed a transaction. Sometimes we use this information to re-email people who didn't click the first time, or who did or didn't complete a purchase. If you want to be sure that none of your email activity is tracked in this way then you should not subscribe to our email mailing list. Existing subscribers can unsubscribe using the link at the bottom of every marketing email we send.

If you have any further questions about this, please email us at info@majestic.co.uk and we will be happy to help.