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Your feedback and comments are really important to us and help your fellow wine lovers too. We'll always pop your name next to your post to show that it's genuine.
My wife and I have been customers of Majestic for over 20 years, and for most of that time I have chaired a local neighbourhood wine tasting group in Reigate. However, for the last 10 years I have encountered communication problems with the store that has not only limited my own purchasing but has deterred other group members from their own purchasing.
The fundamental problem is that it has proved impossible to stay installed on any email circulation list being sent out by this branch (and possibly any list that is distributed from your central office, although I am less sure about this). I have complained to the local management many times over the years, but have failed to have any resolution to the problem lasting more than a very short period of time. Consequently I receive no notices of any new product lists nor of any local tastings, which at one time were very popular with my group. A small number of our members do receive messages, and this has proven to be the only way I have been able to receive any information myself. As an example, I have contacted my local branch 3 times over the past few months, and on each occasion I have been assured that my database record is in order and I will receive communications again. This has not been the case. I was assured 2 weeks ago that I would receive an email announcing the next tasting, but nothing has arrived and I now understand that this was held last week.
I am aware that this annoying situation is not the fault of any specific branch manager (the lengthy period has now covered a large number of managers!) and all staff have been sympathetic and concerned (unsurprisingly in view of the lost business that must have resulted from my group). However, until a resolution can be found I will continue to eliminate Majestic as my drinks supplier, and warn others of potential problems.
Yours faithfully
Dr David Kilcast
Join us free on
Friday 22nd March From 6.00pm - 7.30pm
Speak to one of our colleagues to book your ticket.
Whether you're enjoying a barbecue, a picnic, a garden party or fish & chips on the beach, you'll find the perfect bottle here.
Until 3rd July, save up to 33% on our handpicked selection of summer-ready wines when you Mix Any Six.
Head into store to shop and enjoy free tasting.
Discover our expert buyers’ top picks for the month with up to 25% off selected wines when you Mix Any Six.
You’ll find classic styles from Champagne to Rioja, all at unmissable prices. But hurry – these offers must end 15th May, so don’t miss out.
Head into store to shop, and taste a a selection of wines on our Tasting counter.
Join us for our latest tasting takeover – this time, the theme is introducing The Guvnor VIP!
You can taste and compare these wines for free, and there's no need to book.
Pop in and see us between:
1 and 3 and on Friday 21st April
5 and 7 on Friday 21st April
1 and 3 Saturday 22nd April
If you discover something you love, you can purchase The Guvnor VIP at just £9.99 mix six until 15th May.
I hope to see you very soon.
Steve
Happy Easter!
The FREE evening will run 6pm-8pm. RSVP necessary on 01737 222 187
See you soon,
Simone
Thank you for your understanding
Team Majestic Reigate
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