Terms & Conditions

• These terms and conditions were last updated on: 16/08/21

  1. Who we are 

  1. Majestic is a trading name of Majestic Wine Warehouses Ltd. a company incorporated in England and Wales with company number: 1594599).

  2. Our registered address is at Majestic House, The Belfry, Colonial Way, Watford, Herts, WD24 4WH

  3. Our registered VAT number is 563 0589 32. 

  4. This website (www.majestic.co.uk) is owned and operated by us.

  5. To find out more about us please visit https://www.majestic.co.uk/about.

  2. Application of these Terms and Conditions

  1. These terms and conditions of sale (together with our Terms of Use, our Privacy Notice and Cookies Policy apply to all orders you place and any purchases you make on this website (regardless of how you accessed it) or via telephone or e-mail where you are purchasing as a consumer (i.e. for private consumption and not for resale or as part of a business activity).  

  2. Please read these terms and conditions carefully and make sure that you understand them before placing your order.  They do not affect your legal rights. 

  3. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them.

  4. We may change these terms and conditions at any time.  Any changes will take effect on the date they are posted onto the site (see date above).  

  3. Age restriction

  1. It is an offence in the UK to sell alcohol to any person under the age of 18 both online and in store. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.  

  2. Please note that Majestic operates an age verification policy which applies at all delivery and collection points and you may be asked to provide ID both on collection and at delivery.

  4. Our products

  1. The images of the products on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the products. Your products may vary slightly from those images. 

  2. Due to the nature of our products, we cannot guarantee that the vintage shown on the product page will be the same as the product you receive. If you are unhappy with the product you receive then you may exchange the product or return the product to us for a refund under the returns and cancellations section below.

  3. All product measurements are approximate only and the packaging of the products may vary from that shown in images on our website. 

  4. You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. This notice does not affect your legal rights.

  5. How to order 

  1. You can order our products online via this website, by calling or emailing your local Majestic store or by calling our Customer Services Team and making payment in accordance with these terms and conditions. 

  2. You can find detailed step-by-step instructions on how to place an order for products on our website by visiting our Frequently Asked Questions page. 

  3. You can access your shopping basket, review it and make changes to it at any time up until the point at which you place your order. Please take the time to check your order before submitting it. If you submit an order in error, you will have the opportunity to cancel it (see below).

  4. If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed, usually, on the following business day in the UK. 

  5. Your order will only be accepted by us once we process your payment, at which time we will email you confirming your order. It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.

  6. We reserve the right not to accept any order.

  7. All products are offered subject to availability. We cannot guarantee the availability of specific vintages.

  6. Products

  1. We cannot guarantee the availability or otherwise of any product at any store.

  2. If a product is unavailable after an order is placed, and you have not opted for substitutions at the point of ordering, then we will contact you to either arrange a replacement, or agree a refund or alternative arrangement.

  7. Substitutions

  1. If you opt for substitutions when ordering, this means that if a product within an order is unavailable, we shall replace it with a similar product of equal or higher value of our choice. For more details on substitutions, please see our Frequently Asked Questions page.

  8. Delivery

  1. Your order will be delivered to the delivery address notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our courier during the delivery process.

  2. Please note delivery to a neighbour or nominated safe place location may not be available for age restricted items. Upon home delivery or collection from a drop off point, the recipient must provide proof they are the stated person on the delivery documentation. Attempted delivery can occur up to 3 times, after which the products will be returned to Majestic where we then ask you to contact us. The following photo identification is accepted: a passport and/or a UK or European Union photocard driving licence.

  3. If, after a failed delivery, you do not re-arrange delivery or collect the products from the location notified to you, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order, and we are entitled to deduct from the refund a reasonable sum to cover our costs incurred as a result.

  4. We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery.

  5. We offer standard delivery and nominated day delivery services, any charges for which will be displayed during the order process. For nominated day delivery, if our courier is unable to deliver to the address you have provided to us in your order they will either leave your delivery in a safe place or leave instructions for you to re-book delivery. For more information on delivery, including timescales and charges, please click here.

  6. We do not deliver to the Channel Islands or destinations outside the UK. We are unable to ship to PO Box addresses.

  9. Click & Collect

  1. We may from time to time offer a click and collect service for orders placed on the phone, website or via e-mail to certain selected stores. 

  2. For more information on this, including eligibility, restrictions, order process and timescales, please click here. 

  10. Prices

  1. All prices are as shown on our website and are inclusive of UK VAT. Our prices exclude delivery charges and you will be informed at check out about the delivery options and charges for your order (see above under Delivery).  

  2. Promotional offers and prices are as stated, with no further discounts available unless we indicate otherwise.

  3. Although we try to ensure that all pricing information on this website is accurate, occasionally an error may occur and products may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or cancel your order and notify you. We are not  obliged to supply products at the incorrect price.

  4. We reserve the right to adjust prices, offers, products and their specifications products at our discretion at any time before (but not after) we accept your order. We reserve the right to change prices at any time.

  5. We accept payment by PayPal, American Express, Mastercard and Visa.  Payment is deducted when we despatch your order to you.  

  11. Price match

  1. We never want you to feel you’ve paid too much when you shop at Majestic. If you find the same wine at the same quantity cheaper elsewhere, we’ll match that price for up to 6 bottles. 

  2. Alternatively, we’re confident we can find you a better tasting wine for the same price. Plus, if it’s not absolutely delicious we’ll give you your money back under the Majestic guarantee (for more details on this, including eligibility, click here).

  3. Just mention the wine you want to match to one of our colleagues in store or give our Customer Contact Centre a call on 0345 605 6767.

  4. We’re sorry that we’re unable to offer the Majestic Price Match in Scotland due to the Alcohol Scotland Act 2010 and Wales due to the Public Health (Minimum Price for Alcohol) (Wales) Act 2018.

  12. Returns and cancellations 

  1. We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.

  2. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost.

  3. In addition, you may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition to your nearest store or by post or courier.  

  4. You can cancel your order during this period by e-mailing us at info@majestic.co.uk, calling us on 0345 605 6767 or writing to us at Majestic House, The Belfry, Colonial Way, Watford, Herts, WD24 4WH. 

  5. Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 14 days of informing us that you wish to cancel.

  6. If you cancel your order in accordance with these term and conditions we will refund to you the full price of the products that you paid including delivery charges except:

  1. we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore if you chose a more expensive form of delivery when ordering (e.g. nominated day delivery) we will not pay the difference between this method of delivery and our least expensive method of delivery; and

  2. we may reduce your refund (excluding delivery costs) to reflect any deduction in the value of the products if this has been caused by your use or handling of the products which would not be permitted in a shop. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport. 

  7. All refunds to you will be made by the payment method you used when paying for the order being refunded.  If a gift voucher was used for purchase, a refund will take the form of a credit note.

  8. We will process the refund as soon as possible. If you return the products to your local store this will usually be done at the point of return (if within business hours). Otherwise, all refunds will be made no later than 14 days after we have received the products from you, or if earlier, 14 days following the day you provide us with evidence the products have been sent.

  9. If you are returning your products by post, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.  

  10. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.

  13. Complaints

  1. In the event of complaint please contact the store concerned if it refers to a particular order. Alternatively email info@majestic.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 working hours and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.

  14. Correspondence

  1. If you have any queries about your order, in the first instance please contact your local store, or our customer contact centre by using the contact information provided here, or as indicated on your order confirmation email and on the website.

  15. Our Responsibility for Loss or Damage

  1. We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents or for fraud or fraudulent misrepresentation or for any breach of any terms implied by law or any matter that we are not permitted to limit or restrict by law.  

  2. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms and conditions or our failing to use reasonable care and skill, but we are not responsible for any:

  1. loss or damage that is not foreseeable (loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process);

  2. loss or damage which is not caused by our breach of these terms and conditions; or

  3. business losses and/or losses to non-consumers.

  3. Each provision of this section operates separately.  If any part is disallowed or found to be ineffective by any court or other competent body the other parts will continue to apply.

  16. General

  1. These terms and conditions and all transactions relating to this website and/or phone and e-mail orders shall be governed by and construed in accordance with the laws of England & Wales and any disputes will be subject to the non-exclusive jurisdiction of the English courts unless you live in Scotland in which case the relevant law will apply, and you can choose to take action against us in your local courts. 

  2. We do not accept amendments to these terms and conditions/any variations to these terms and conditions must be signed by an authorised signatory of our company.

  3. You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent. We can transfer all or any part of these terms and conditions to another organisation but your rights under these terms and conditions will not be affected.

  4. If these terms and conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.

  5. If, at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future.

  6. If any part of these terms and conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the terms and conditions will not be affected.

  17. Voucher usage

  1. Voucher offers have no cash value, are not for sale, and are only valid at participating Majestic Wine stores. Unless specified, the voucher or online code is not valid at Majestic Wine Calais stores or at any Majestic Wine stores in Scotland and Wales. Strictly over 18’s only. Photocopies are not accepted, and vouchers may be retained by store staff at the point of purchase.

  2. The expiry date is as specified on the voucher or, where no such date is specified, the voucher shall expire at 23:59 on the date of issue. In the case of a product which is the subject of a voucher being out of stock within the promotion period, Majestic may be able to offer a replacement product at the store manager's discretion. Majestic staff reserve the right to refuse a voucher being claimed should they feel the transaction is in breach of terms and conditions.

  3. We reserve the right to withdraw or cancel vouchers at any point.

  4. Ask in store or call our Customer Contact Centre on 0345 605 6767 for further details.

  18. Gift Cards 

  1. Valid gift cards can be used to purchase all products in Majestic UK stores, but cannot be used for glass loan deposits. 

  2. Gift cards are valid for two years from the date of issue. Unused gift cards after this time cannot be used or refunded.

  3. Gift cards cannot be redeemed or exchanged for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender.

  4. If your purchase exceeds the value of the gift card, balance must be paid by cash, debit or credit card.

  5. If your purchase value is less than the face value of the gift card redeemed, no change can be given.

  6. If you return any products you have purchased using a gift card, the refund balance will be returned to you in the form of a gift card.

  7. Gift cards cannot be replaced if lost or stolen.

  8. Majestic reserves the right to cancel a gift card if we deem necessary. If so, we will provide a replacement gift card of equivalent value unless we suspect fraud in relation to the original gift card.

  9. Majestic reserves the right to vary or replace these conditions at any time.

  19. Promotional offers, subscriptions and memberships

  1. We may from time to time run promotions or special offers on our products and/or various subscriptions or memberships for our products. Where you order products which are included in a promotion or special offer or become a member or subscribe to a service, there are additional terms and conditions which apply to those promotions, special offers, subscriptions and memberships which can be found here. We reserve the right to withdraw these promotions, special offers, subscriptions and memberships at any point.

  20. Majestic in Scotland

  1. Our prices in Scotland work differently than England and Wales

  2. The Alcohol Scotland Act 2010 disallows any alcohol promotion offering customers a discount for buying multiple products in Scottish stores whilst the Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price per unit for all alcoholic beverages sold in Scotland.

  3. So that all our customers can benefit from the same competitive pricing, wherever a Mix Any Six & Save price is offered in England and Wales, this will be the single bottle price we charge in Scotland, unless such a price is beneath the minimum price threshold as outlined by the Alcohol (Minimum Pricing) (Scotland) Act 2012, in such cases the price will automatically be changed to reflect the minimum legal price in Scotland.

  21. Online pricing

  1. Our website allows you to indicate where you would like delivery or collection before ordering. By default, our website shows the pricing in England and Wales. If you select an address served by a store in Scotland, however, the prices shown online change to reflect the single bottle prices effective in Scotland as per the Alcohol (Minimum Pricing) (Scotland) Act 2012.

  2. In the vast majority of cases, the total for your order will be exactly the same as an order placed in England or Wales however prices may vary due to differences in the way the prices are rounded when English multi-buy discounts are calculated.

  3. Since Scottish Licensing Legislation only covers deliveries that originate in Scotland, some deliveries to Scottish addresses are not affected because they originate in England. In these cases the prices shown online will be the prices valid in England and Wales including Mix Any Six & Save discounts. This is also the case if you are based in Scotland but are placing an order for delivery to an address in England or Wales.

  22. How we use your personal information

  1. We will only use your personal information in accordance with our Privacy Policy. To view our full Privacy Policy please click here. 

  2. Any changes to email contact preferences usually take between 2-7 days to take effect, but in some instances may take as long as 28 days to take effect. 

• These terms and conditions were last updated on: 16/08/21

  1. Who we are 

  1. Majestic is a trading name of Majestic Wine Warehouses Ltd. a company incorporated in England and Wales with company number: 1594599).

  2. Our registered address is at Majestic House, The Belfry, Colonial Way, Watford, Herts, WD24 4WH

  3. Our registered VAT number is 563 0589 32. 

  4. This website (www.majestic.co.uk) is owned and operated by us.

  5. To find out more about us please visit https://www.majestic.co.uk/about.

  2. Application of these Terms and Conditions

  1. These terms and conditions of sale (together with our Terms of Use, our Privacy Notice and Cookies Policy apply to all orders you place and any purchases you make on this website (regardless of how you accessed it) or via telephone or e-mail where you are purchasing as a business, i.e. in connection with your trade, business, craft or profession.  

  2. Please read these terms and conditions carefully and make sure that you understand them before placing your order.  

  3. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them.

  4. We may change these terms and conditions at any time.  Any changes will take effect on the date they are posted onto the site (see date above).  

  3. Age restriction

  1. It is an offence in the UK to sell alcohol to any person under the age of 18 both online and in store. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.  

  2. Please note that Majestic operates an age verification policy which applies at all delivery and collection points and you may be asked to provide ID both on collection and at delivery.

  4. Our products

  1. The images of the products on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the products. Your products may vary slightly from those images. 

  2. Due to the nature of our products, we cannot guarantee that the vintage shown on the product page will be the same as the product you receive. If you are unhappy with the product you receive then you may exchange the product or return the product to us for a refund under the returns and cancellations section below.

  3. All products measurements are approximate only and the packaging of the products may vary from that shown in images on our website. 

  4. You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. 

  5. How to order 

  1. You can order our products online via this website, by calling or emailing your local Majestic store or by calling our Customer Services Team and making payment in accordance with these terms and conditions. We will never ask for your payment details via e-mail. 

  2. You can find detailed step-by-step instructions on how to place an order for products on our website by visiting our Frequently Asked Questions page. 

  3. You can access your shopping basket, review it and make changes to it at any time up until the point at which you place your order. Please take the time to check your order before submitting it. If you submit an order in error you will have the opportunity to cancel it (see below).

  4. If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed usually on the following business day in the UK. 

  5. Your order will only be accepted by us once we process your payment, at which time we will email you confirming your order. It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.

  6. We reserve the right not to accept any order.

  7. All products are offered subject to availability. We cannot guarantee the availability of specific vintages.

  6. Products

  1. We cannot guarantee the availability or otherwise of any product at any store.

  2. If a product is unavailable after an order is placed, and you have not opted for substitutions at the point of ordering, then we will contact you to either arrange a replacement, or agree a refund or alternative arrangement.

  7. Substitutions

  1. If you opt for substitutions when ordering, this means that if a product within an order is unavailable, we shall replace it with a similar product of equal or higher value of our choice. For more details on substitutions, please see visit our Frequently Asked Questions page.

  8. Delivery

  1. Your order will be delivered to the delivery address notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our courier during the delivery process.

  2. Please note delivery to a neighbour or nominated safe place location may not be available for age restricted items. Upon home delivery or collection from a drop off point, the recipient must provide proof they are the stated person on the delivery documentation. Attempted delivery can occur up to 3 times, after which the products will be returned to Majestic where we then ask you to contact us. The following photo identification is accepted: a passport and/or a UK or European Union photocard driving licence.

  3. If, after a failed delivery, you do not re-arrange delivery or collect the products from the location notified to you, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order, and we are entitled to deduct from the refund a reasonable sum to cover our costs incurred as a result.

  4. We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery.

  5. We offer standard delivery and nominated day delivery services, any charges for which will be displayed during the order process. For nominated day delivery, if our courier is unable to deliver to the address you have provided to us in your order they will either leave your delivery in a safe place or leave instructions for you to re-book delivery. For more information on delivery, including timescales and charges, please click here.

  6. We do not deliver to the Channel Islands or destinations outside the UK. We are unable to ship to PO Box addresses.

  9. Click & Collect

  1. We may from time to time offer a click and collect service for orders placed on the phone, website or via e-mail to certain selected stores.

  2. For more information on this, including eligibility, restrictions, order process and timescales, please click here. 

  10. Prices

  1. All prices are as shown on our website and are inclusive of UK VAT. Our prices exclude delivery charges and you will be informed at check out about the delivery options and charges for your order (see above under Delivery).  

  2. Promotional offers and prices are as stated, with no further discounts available unless we indicate otherwise.

  3. Although we try to ensure that all pricing information on this website is accurate, occasionally an error may occur and products may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or cancel your order and notify you. We are not  obliged to supply products at the incorrect price.

  4. We reserve the right to adjust prices, offers, products and their specifications products at our discretion at any time before (but not after) we accept your order. We reserve the right to change prices at any time.

  5. We accept payment by PayPal, American Express, Mastercard and Visa.  Payment is deducted when we despatch your order to you.  

  11. Price match

  1. We never want you to feel you’ve paid too much when you shop at Majestic. If you find the same wine at the same quantity cheaper elsewhere, we’ll match that price for up to 6 bottles. 

  2. Alternatively, we’re confident we can find you a better tasting wine for the same price. Plus, if it’s not absolutely delicious we’ll give you your money back under the Majestic guarantee (for more details on this, including eligibility, click here).

  3. Just mention the wine you want to match to one of our colleagues in store or give our Customer Contact Centre a call on 0345 605 6767.

  4. We’re sorry that we’re unable to offer the Majestic Price Match in Scotland due to the Alcohol Scotland Act 2010 and Wales due to the Public Health (Minimum Price for Alcohol) (Wales) Act 2018.

  12. Quality 

  1. If any wines do not conform to any applicable statutory or other warranties or other terms, we will, at our option, replace the wine or make, so far as is fair, a refund of all or a part of the price. If we comply with this obligation, we shall have no further liability in respect of, or arising from, such non-conformity.

  2. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost.

  13. Complaints

  1. In the event of complaint please contact the store concerned if it refers to a particular order. Alternatively email info@majestic.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 working hours and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.

  14. Correspondence

  1. If you have any queries about your order, in the first instance please contact your local store, or our customer contact centre by using the contact information provided here, as indicated on your order confirmation email and on the website.

  15. Our Responsibility for Loss or Damage

  1. Subject to section 15.5 below, our total aggregate liability however arising in respect of all claims (and series of related claims) arising in relation to your order, shall be limited to a sum equal to the price paid by you for the products or services under that order.

  2. Notwithstanding any other provision in these terms, but subject to section 15.5 below, we shall have no liability however arising out of or in connection with these terms and/or the supply of the products or services for any:

  1. direct or indirect loss of or damage to:

  1. profit;

  2. revenue; 

  3. business;

  4. contract;

  5. opportunities;

  6. anticipated savings; 

  7. data;

  8. goodwill;

  9. reputation;

  10. use; 

  2. indirect or consequential loss or damage; or 

  3. claim arising out of a claim against you by a third party;

  3. The parties agree that each of the sub-clauses in section 15.2 and each of the sub-paragraphs 15.2.1 a)-j) constitute separate terms and the introductory wording of section 15.2 shall be applied to each of them separately.  If there is any claim or finding that any such individual sub-clause or sub-paragraph is unenforceable for any reason, such unenforceability shall not affect any other provision within section 15.2 or otherwise.

  4. The term “however arising” when used or referred to in this section covers all causes and actions giving rise to the liability of us arising out of or in connection with these terms and/or the products/services including (i) whether arising by reason of any misrepresentation (whether made prior to and/or in these terms) negligence, breach of statutory duty, other tort, repudiation, renunciation or other breach of contract, restitution or otherwise; (ii) whether arising under any indemnity; or (iii) whether caused by any total or partial failure or delay in supply of us or defective products/services. 

  5. Our liability shall not be limited or excluded by any provision of these terms to the extent prohibited or limited by law and in particular nothing in these terms shall exclude or limit liability:

  1. for death or personal injury caused by negligence to the extent prohibited by law;

  2. for fraudulent misrepresentation or other fraud.

  6. Except as expressly set out in these terms all warranties, conditions, terms and liabilities express or implied, statutory or otherwise, on our part, in respect of compliance with descriptions, quality or fitness for purpose are excluded except to the extent such exclusion is prohibited or limited by law. 

  16. General

  1. We shall have the right to suspend delivery and/or cancel or reduce the volume of the products or services to be supplied and shall not be liable in any way for loss, damage or expense arising directly or indirectly from this, or any other failure or delay in our performance of the order, to the extent that this has been caused by any circumstance beyond our reasonable control, including industrial disputes (whether or not involving employees of the Seller),epidemics, pandemics, civil emergencies or failure or delays by our suppliers.

  2. You acknowledge that you do not rely on, and shall have no remedy in respect of, any representation, whether negligent or not, of any person which is not expressly set out in these terms and conditions, and you shall not have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement, representation, warranty or other term which is expressly set out in these terms and conditions.

  3. These terms and conditions and all transactions relating to this website and/or phone and e-mail orders shall be governed by and construed in accordance with the laws of England & Wales and any disputes will be subject to the non-exclusive jurisdiction of the English courts. 

  4. We do not accept amendments to these terms and conditions/any variations to these terms and conditions must be signed by an authorised signatory of our company.

  5. You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent. We can transfer all or any part of these terms and conditions to another organisation but your rights under these terms and conditions will not be affected.

  6. If these terms and conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.

  7. If, at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future.

  8. If any part of these terms and conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the terms and conditions will not be affected.

  17. Voucher usage

  1. Voucher offers have no cash value, are not for sale, and are only valid at participating Majestic Wine stores. Unless specified, the voucher or online code is not valid at Majestic Wine Calais stores or at any Majestic Wine stores in Scotland and Wales. Strictly over 18’s only. Vouchers can be used once only (unless indicated otherwise on any voucher-specific terms and conditions) and only one voucher is redeemable per transaction and per household, they cannot be used in conjunction with any other offer. Photocopies are not accepted, and vouchers may be retained by store colleagues at the point of purchase.

  2. Some of our vouchers offer a free bottle. Such offers are also subject to these standard terms & conditions and will state the value of the free bottle to be claimed.

  3. The expiry date is as specified on the voucher or, where no such date is specified, the voucher shall expire at 23:59 on the date of issue. In the case of a product which is the subject of a voucher being out of stock within the promotion period, Majestic may be able to offer a replacement product at the store manager's discretion. Majestic colleagues reserve the right to refuse a voucher being claimed should they feel the transaction is in breach of terms and conditions.

  4. We reserve the right to withdraw or cancel vouchers at any point.

  5. Ask in store or call our Customer Contact Centre on 0345 605 6767 for further details.

  18. Gift Cards 

  1. Valid gift cards can be used to purchase all products in Majestic UK stores, but cannot be used for glass loan deposits. 

  2. Gift cards are valid for two years from the date of issue. Unused gift cards after this time cannot be used or refunded.

  3. Gift cards cannot be redeemed or exchanged for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender.

  4. If your purchase exceeds the value of the gift card, balance must be paid by cash, debit or credit card.

  5. If your purchase value is less than the face value of the gift card redeemed, no change can be given.

  6. If you return any products you have purchased using a gift card, the refund balance will be returned to you in the form of a gift card.

  7. Gift cards cannot be replaced if lost or stolen.

  8. Majestic reserves the right to cancel a gift card if we deem necessary. If so, we will provide a replacement gift card of equivalent value unless we suspect fraud in relation to the original gift card.

  9. Majestic reserves the right to vary or replace these conditions at any time.

  19. Promotional offers, subscriptions and memberships

  1. We may from time to time run promotions or special offers on our products and/or various subscriptions or memberships for our products. Where you order products which are included in a promotion or special offer or become a member or subscribe to a service, there are additional terms and conditions which apply to those promotions, special offers, subscriptions and memberships which can be found here. We reserve the right to withdraw these promotions, special offers, subscriptions and memberships at any point.

  20. Majestic in Scotland

  1. Our prices in Scotland work differently than England and Wales

  2. The Alcohol Scotland Act 2010 disallows any alcohol promotion offering customers a discount for buying multiple products in Scottish stores whilst the Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price per unit for all alcoholic beverages sold in Scotland.

  3. So that all our customers can benefit from the same competitive pricing, wherever a Mix Any Six & Save price is offered in England and Wales, this will be the single bottle price we charge in Scotland, unless such a price is beneath the minimum price threshold as outlined by the Alcohol (Minimum Pricing) (Scotland) Act 2012, in such cases the price will automatically be changed to reflect the minimum legal price in Scotland.

  21. Online pricing

  1. Our website allows you to indicate where you would like delivery or collection before ordering. By default, our website shows the pricing in England and Wales. If you select an address served by a store in Scotland, however, the prices shown online change to reflect the single bottle prices effective in Scotland as per the Alcohol (Minimum Pricing) (Scotland) Act 2012.

  2. In the vast majority of cases, the total for your order will be exactly the same as an order placed in England or Wales however prices may vary due to differences in the way the prices are rounded when English multi-buy discounts are calculated.

  3. Since Scottish Licensing Legislation only covers deliveries that originate in Scotland, some deliveries to Scottish addresses are not affected because they originate in England. In these cases the prices shown online will be the prices valid in England and Wales including Mix Any Six & Save discounts. This is also the case if you are based in Scotland but are placing an order for delivery to an address in England or Wales.

  22. How we use your personal information

  1. We will only use your personal information in accordance with our Privacy Policy. To view our full Privacy Notice please click here. 

  2. Any changes to email contact preferences usually take between 2-7 days to take effect, but in some instances may take as long as 28 days to take effect. 

The Subscription Contract Between You And Us

Majestic offers its Wine Club members a quarterly Subscription service (Subscription);

KEY TERMS

HOW IT WORKS 

1. You get a regular supply of unmissable wines delivered direct to your door from some of the world's top winemakers – with free delivery

2. We will notify you every 3 months (and also at Christmas) by email that your next case of wine is ready for delivery and the price. 12 bottles are contained within the mixed case and 6 unique wines (2 of each) in the Red and the White cases.  

3. You can skip or cancel any suggested case at any time by responding to our notification before the date stated on the notification. Please inform us before we ship your case that you don't wish to receive your Subscription case. If we do not hear from you, we will deliver the case of wine to the selected Wine Club by Majestic address and charge your card the notified price of the wine. 

AUTOMATIC RENEWAL TERMS

You agree that once you have expressly agreed for your credit card to be charged on a recurring basis, and agreed to the amount of the recurring charges, Majestic will submit periodic charges (e.g., quarterly) to your chosen payment method in respect of the payment of your Subscription without further authorisation from you and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Majestic after the expiration date of your payment card. 

WINE CLUB SUBSCRIPTION

You consent to us holding and using your payment card details under this section for the purpose of obtaining payment for each case of wine whilst you are on the Wine Club by Majestic. Payments will be taken from your registered debit or credit card at the time a case is shipped.

 If we cannot take your payment from your default payment method for whatever reason (for example, the card has expired), we will attempt to auto-update your card details for you, to save you the bother of having to call us with updated information. Or finally, we will get in touch and request new details.

Some products in your Subscription case may be subject to substitution. If this is the case, the wines displayed on the tasting notes page may vary slightly from the wines in your Subscription case, but we will make sure that you have tasting notes for every wine in your case. We assure you that we will try our best to avoid this where possible. All your wines are covered by our No Quibble Guarantee.

WINE CLUB CHARGES

WINE CLUB CANCELLATION

To cancel your Subscription at any time, you may: 

1. login to your Majestic account and follow the cancellation procedures there, 

2. send Us a message at wineclub@majestic.co.uk and we will deal with it for you, or 

3. go to majestic.co.uk and schedule a call with one of our customer services teams who can help you cancel. 

If you cancel, please let us know as soon as you are able and we will collect any shipped (but unopened) Subscription Cases.

CHANGES TO WINE CLUB 

We can vary the terms of your Subscription at any time. This could be because:

• It is necessary for legal or regulatory reasons.

• Due to changes in the cost of us providing our services.

• For other reasons that make this necessary.

We will publish any changes on our website and will write to you to let you know. We will always at least four (4) weeks’ notice. If the changes are substantial or you are likely to be negatively affected by them, you may cancel your Subscription immediately. 

If we change the price of your Subscription, we will give you at least four (4) weeks’ notice. If you are not happy with the new price, you can cancel your Subscription at any time before the price increase takes effect.

Full Terms and Conditions

1. The promoter is Majestic Wine Warehouses Ltd - see Consumer terms for full company details

2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Majestic and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3. There is no entry fee and no purchase necessary to enter this competition.

4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5. Route to entry for the competition and details of how to enter are via Twitter, Instagram and Facebook.

6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7. Closing date for entry will be 31/12/21. After this date the no further entries to the competition will be permitted.

8. No responsibility can be accepted for entries not received for whatever reason.

9. The rules of the competition and how to enter are as follows:

10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12. The prize is as follows: The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen by Majestic.

14. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15. The promoter will notify the winner when and where the prize can be collected / is delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. The winner’s name will be available 28 days after closing date by emailing the following address: wineclub@majestic.co.uk

21. Entry into the competition will be deemed as acceptance of these terms and conditions.

22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Majestic and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at here.

1- The promoter is Majestic Wine Warehouses Ltd - see Consumer terms for full company details

2- The competition is open to residents of the United Kingdom aged 18 years or over, except to anyone otherwise connected with the administration of the competition.

3- There is no entry fee and no purchase necessary to enter this competition.

4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter are stated in the respective Instagram post

6- Only one entry will be accepted per person per day. Multiple entries from the same person will be counted as one entry.

7- Closing date for each daily draw is 24 hours after the respective draw is posted by Majestic on Instagram. After this time, no further entries to the daily draw will be included.

8- No responsibility can be accepted for entries not received.

9- The rules of the competition and how to enter are stated on the Instagram post advertising the daily draw and may vary day to day.

10- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12- The prize for each daily draw is stated on the applicable Instagram post. The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13- Winners will be chosen at random by Majestic.

14- The winner will be notified by DM on Instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner.

15- The promoter will notify the winner when and where the prize can be collected/is delivered.

16- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20- The winner’s name will be available 28 days after closing date by emailing the following address: alex.jordan@majestic.co.uk

21- Entry into the competition will be deemed as acceptance of these terms and conditions.

22- This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or any other socialnNetwork. You are providing your information to Majestic and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.majestic.co.uk/information/terms

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