Terms & Conditions

• We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
• The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
• We reserve the right not to accept any order.
• All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
• Products sold to trade customers are only for resale within the EEA.

• Our website checks stock against our distribution center stock at time of purchase so is not guaranteed as accurate in all circumstances.
• We do offer a store stock guide on the product page, but cannot guarantee the availability or otherwise of any product at any store.
• In the event that a product is unavailable after an order is placed, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order if substitutions have not been selected.

• When opting for substitutions, this means when a product within an order is unavailable, we shall replace it with a similar product of equal or higher value. This service is only available on orders fulfilled by stores. Unfortunately, this is not possible with orders from our warehouse and therefore we will stay in touch to let you know about any shortages.

• This service is completely free.
• Please note during adverse weather conditions Majestic may not be able to guarantee delivery within the specified timeframe.

• All prices are inclusive of UK VAT.
• Promotional offers and prices are as stated, with no further discounts available.
• Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. - We will not be obliged to supply goods at the incorrect price.
• We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
• We offer an improved ‘Mix Any Six’ price to customers who order over 6 bottles.

• We never want you to feel you’ve paid too much when you shop at Majestic. If you find the same wine cheaper elsewhere, we’ll match that price for up to 6 bottles. Simple as that.
• Alternatively, we love a challenge. We’re confident we can find you a better tasting wine for the same price. Plus, if it’s not absolutely delicious we’ll give you your money back.
• Just mention the wine you want to match to one of our Wine Experts in store.
• We’re sorry that we’re unable to offer the Majestic Price Match in Scotland due to the Alcohol Scotland Act 2010.

• We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
• We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
• You may request ‘sale-or-return’ when ordering, which is offered subject to agreement in advance of delivery with the delivering store, subject to any specific conditions as notified by the store.

• You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in a saleable condition to your nearest store.
• In the event of a complaint please contact the store concerned if it refers to a particular order. Alternatively email info@majestic.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

• For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation.
• Information shared in this way will not be used for marketing purposes.

• Majestic Wine Warehouse takes the safety and security of our employees seriously and protects its staff from violence, threatening behaviour and verbal abuse.
• Our employees can now use devices to monitor and record incidents where they feel their personal safety is at risk. Audio recordings obtained through these devices may be used to take action against offenders and may be used in criminal and civil proceedings.

• Users of this website may post reviews, ratings, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
• You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
• The name associated with your online account will be published against each product review left.
• We reserve the right to remove or edit any content if illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable.
• If you post content or submit material, unless indicated otherwise you:
• Grant Majestic the right to use the name that you submit in connection with such content, if they choose.
• Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
• You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Majestic, the content and material is accurate; use of the content and material you supply does not breach any Majestic policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
• You agree to indemnify Majestic and its affiliates for all claims brought by a third party against Majestic or its affiliates arising out of or in connection with a breach of any of these warranties.

• In the first instance please contact your local store by email, fax or telephone, as indicated on your order confirmation email and on the website.
• This website is operated by Majestic Wine Warehouses Ltd. Registered address: Majestic House, The Belfry, Colonial Way, Watford, Herts. WD24 4WH. Tel. 0345 605 6767, Fax. 01923 819 105, Email info@majestic.co.uk. Registered in England: 1594599. VAT No: 563 0589 32.
• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

• Voucher offers have no cash value, are not for sale, and are only valid at participating Majestic Wine stores. Unless specified, the voucher or online code is not valid at Majestic Wine - Calais stores or at any Majestic Wine stores in Scotland. Strictly over 18’s only. Vouchers can be used once only, irrespective of voucher-specific terms and conditions and only one voucher is redeemable per transaction and per household, they cannot be used in conjunction with any other offer. Photocopies are not accepted and vouchers will be retained by store staff at the point of purchase.
• Minimum bottle order volume or minimum spend threshold applies where stated on the voucher.
• Some of our vouchers offer a free bottle. Such offers are also subject to these standard terms & conditions and will state the value of the free bottle to be claimed.
• Delivery charges apply for online orders under £50.
• Offer excludes Majestic Party Services.
• Expiry date is specified on the voucher. In the case of a product being out of stock within the promotion period, Majestic Wine may be able to offer a replacement product at the store manager's discretion. Majestic staff reserve the right to refuse a voucher being claimed should they feel the transaction is in breach of the terms and conditions.
• We reserve the right to withdraw or cancel vouchers at any point.

• Free bottles can be claimed in store or online according to the offer terms and conditions. Strictly one per person and over 18s only. No additional purchase required. Free bottle vouchers have no cash value, are not for sale and are not redeemable at Majestic Calais or Scotland stores unless specified. Photocopies are not accepted and vouchers will be retained by store staff at the point of purchase. Expiry date is specified on the voucher.
• In the case of a specified product being out of stock within the promotion period, Majestic Wine may be able to offer a replacement product at the store manager's discretion. Ask in store for further details. Free bottle offers are also subject to standard voucher terms and conditions as above.

• Occasionally we will offer a free bottle of wine or Champagne (dependent on offer) when you purchase the required number of bottles (dependent on offer specification) or required spend threshold, as specified online or in-store. Offer valid until date stipulated in the offer or on the voucher. The free bottle will be added to the transaction when you present your voucher in-store or input the voucher code online at the final stage of purchase.
• Persons must be aged 18 or over.
• No photocopies accepted.
• One free bottle/ voucher code redeemable per transaction. One free bottle/ voucher code redeemable per household. One free bottle/ voucher code redeemable per customer. Vouchers non-transferable. Not valid on telephone purchases.
• Unless otherwise stated, not valid for Majestic in Scotland or Majestic Wine Calais purchases.

• Occasionally we will offer two free bottles of Prosecco when you purchase any 6 bottles from us in-store or online. Offer valid until date stipulated on this voucher. Minimum purchase in-store or online is just 6 bottles, any mix. Two bottles of Prosecco will be discounted from your transaction when you present this voucher to a member of staff or enter the voucher code online. If redeemed online, the promotional code will add two bottles of Prosecco to your trolley at a cost of £0.00.
• Persons must be aged 18 and over.
• One voucher redeemable per customer, per household, per transaction. Original voucher can only be used once; photocopies not accepted. Voucher non-transferable. Voucher cannot be used in conjunction with any other voucher.
• Unless otherwise stated, not valid on telephone purchases, in Majestic Wine Calais, or in Majestic Wine in Scotland.

• Vouchers are valid for single use only. The voucher holds no cash value, is non-transferable and is not for sale.
• Valid for Wuntu users only.
• One voucher redeemable per transaction, per user. Subject to availability.
• Due to licensing laws Wuntu vouchers aren’t valid in Scotland. Not valid in our Calais stores. Not to be used in conjunction with other offers.
• For UK residents aged 18 or over only.
• Specific vouchers expire on varied dates.

• Signing-up to our Wine Concierge service guarantees you a bundle of seasonal wines, delivered to your door every 3 months – Spring, Summer, Autumn and Winter. You will automatically receive the selection unless you request otherwise.
• The price of the cases are detailed below (the wines are always discounted by a minimum of 20% against the full single bottle price of the wines). It will be debited from your registered credit / debit card when each case is shipped. We will always include a 13th bottle for free.
• Your Concierge payments will be taken from your registered debit or credit card at the time a case is shipped. N.B. If we cannot take your payment from your default card for whatever reason (for example, the card has expired), we will attempt to auto-update your card details for you, to save you the bother of having to call us with updated information. Failing that, we will automatically take your concierge payment from another registered card on your account. Or finally, we will get in touch and request new card details!
• We’ll email you before each case is due (confirming the wines and delivery address), and if the timing isn't right, you can postpone or skip your order. If you don’t like the look of any of the wines in the case just call us and we'll suggest some replacements we think you will like!
• The wines in your case, including any complimentary bottles for sign-up, are subject to availability. We reserve the right to substitute any of the wines between emailing you and shipping your wines – but will always pick similar wines or new vintages of the same value if not higher. These are also covered by No Quibble refund.
• Majestic Standard Delivery and Click & Collect are always free with your Wine Concierge case. You can also cancel anytime – so there’s nothing to lose!
• Through Wine Concierge VIP membership you are entitled to try any bottle up to a value of £20 in store. You will also be entitled to the Mix Any Six Bottle price on any wine in store, even without reaching a 6-bottle purchase. (Always at least 10% off the Single Bottle price if purchasing 1 – 5 bottles). Excluding stores in Scotland. For more perks click here.
• The contents of your concierge case are covered by our No Quibble Guarantee.
• If a case is delivered that you do not require we’ll simply come and collect it free of charge and issue a full refund.
• Introductory Wine Concierge offers are for new members that have not previously been a member of Wine Concierge. The introductory '3 Free' bottles have a minimum purchase requirement of 6 bottles. We reserve the right to cancel any orders that do not comply with these conditions.

How much is it?

• Please note that savings for Wine Concierge members in Scotland will vary.
• Due to Scottish licensing law we are not able to give Mix Any Six pricing in Scotland. This means that claims of ‘20% off your member case’ and ‘20% off when you buy less than 6 bottles in store’ do not apply as they are quoted against full single bottle price.
• The good news is that in Scotland you already get that cheaper price every time so you are not paying more.
• For more information give your local store a call and we’ll be happy to help or see majestic.co.uk/terms#scotland.

• Our prices in Scotland work differently than in England and Wales
• The Alcohol Scotland Act 2010 disallows any alcohol promotion offering customers a discount for buying multiple products in Scottish stores whilst the Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price of 50 pence per unit for all alcoholic beverages sold in Scotland.
• So that all our customers can benefit from the same competitive pricing, wherever a Mix Any Six price is offered in England and Wales, this will be the single bottle price we charge in Scotland, unless such a price is beneath the minimum price threshold as outlined by the Alcohol (Minimum Pricing) (Scotland) Act 2012, in such cases the price will automatically be changed to reflect the minimum legal price in Scotland.

• Our website allows you to indicate where you would like delivery or collection before ordering. By default, our website shows the pricing in England and Wales. If you select an address served by a store in Scotland, however, the prices shown online change to reflect the single bottle prices effective in Scotland as per the Alcohol (Minimum Pricing) (Scotland) Act 2012.
• In the vast majority of cases, the total for your order will be exactly the same as an order placed in England or Wales; however prices may vary due to differences in the way the prices are rounded when English multi-buy discounts are calculated.
• Since Scottish Licensing Legislation only covers deliveries that originate in Scotland, some deliveries to Scottish addresses are not affected because they originate in England. This includes some parts of the Borders covered by our Carlisle, Berwick, Hexham or Newcastle stores, or those parts of the Highlands and Islands where we deliver via courier (since our Mail Order warehouse is in England). In these cases the prices shown online will be the prices valid in England and Wales including Mix Any Six discounts. This is also the case if you are based in Scotland but are placing an order for delivery to an address in England or Wales.
• In-store: Our Scottish stores have separate price tickets, so prices quoted are those valid in Scotland.

• Please be aware additional discounts and promotional offers are only applicable when you buy 6 or more bottles. We reserve the right to withdraw these offers at any point.
• Sale prices for customers in Scotland may vary according to the Alcohol Scotland Act 2010. Due to this, we’re sorry that we’re unable to offer the Majestic Price Match in Scotland.

• The Mix Any Six price is at least 25% less than the single bottle price. Requires a purchase of 6 bottles of wine. Selected products only. Only applies to still wine between £19.99 and £100 and excludes gift packs, bottles larger than 75cl, fortified wines and special orders. While stocks last. *Cash and percentage savings quoted are the Mix Any Six price in relation to the single bottle price.
• The ‘Mix Any Six’ price applies to all purchases of 6 or more bottles of wine.
• All products subject to availability. Prices correct at time of going to press and include VAT at 20%.
• Customers must be at least 18 years of age. 

• You'll always get our best prices when you mix any six bottles of wine or champagne.
  • Buy 1 - 5 bottles and pay the regular price.
  • Buy 6 or more and get at least 10% off.
• We've removed our minimum purchase rule so you can now buy fewer than 6 bottles in-store and online. Order fewer than 6 bottles online for free collection in your local Majestic Store. 
• Our Mix Any Six pricing no longer applies to spirits so you can enjoy our best prices when you buy single bottles. This will not affect delivery propositions as you will still be entitled to free delivery on order over £50.

• Unfortunately, we are currently closed to new members of 'Lock It In'.
• Our 'Lock It In' subscription service means we will automatically send you the product of your choice at a frequency and quantity that suits you. You will save up to 33% on the single-bottle price of the product you choose.
• Delivery is free anywhere in mainland UK. We’re sorry this excludes the Scottish islands, Isles of Scilly, Isle of Man and Northern Ireland. Mail order deliveries to these locations can be arranged for a nominal charge. We’re sorry that we do not deliver to the Channel Islands or destinations outside of the UK.
• We’ll email you before each case is due, you will automatically receive the case unless you opt to skip the subscription if the timing is not right.
• It will be debited from your registered default credit/debit card when each case is shipped. N.B. If we cannot take your payment from your default card for whatever reason (for example, the card has expired), we will attempt to auto-update your card details for you, to save you the bother of having to call us with updated information. Failing that, we will automatically take your payment from another registered card on your account. Or finally, we will get in touch and request new card details.
• You can cancel your membership at any time.
• We cannot guarantee the availability of specific vintages and reserve the right to substitute should a product be unavailable.
• We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
• Persons must be aged 18 and over.
• We reserve the right to withdraw, cancel or amend the terms of this scheme at any time.
• If a product is discontinued we will offer you the closest available alternative and you will be notified before receiving any further cases. If the vintage changes, we will automatically replace the product with the closest possible vintage.
• Customers purchasing products for business use or for resale purposes may not use this service. Any customer found to be will have their membership cancelled.
• Savings are quoted against full single bottle prices. Due to licensing laws Scottish pricing varies and savings quoted may be lower.
• 'Lock It In' prices are eligible only for automated member subscription cases. These cannot be purchased in conjunction with any other discounts or promotions.
• This offer excludes Majestic Calais.

Acceptance of terms

1. By applying for and utilising the WPP Discount Scheme, the WPP Discount Scheme member fully accepts the terms and conditions as detailed below, and any future changes to the terms and conditions.
2. The WPP Discount Scheme member agrees to provide their name, WPP email address and home address to Majestic staff when requested. These details must match the original application details that Majestic received from the initial sign up via the online web form for the discount to be applied.
3. The WPP Discount Scheme member must provide a valid WPP work e-mail address and the choice as to whether Majestic may e-mail them offers (you may unsubscribe at any time if desired).
4. By being a member of the WPP Discount Scheme, the member agrees to Majestic Wine Warehouses Ltd anonymously sharing the discount members spend over any chosen period with WPP or their employer, as part of a collective member/employee spend.
5. Individual discount member spend will not be disclosed to WPP or their employer unless in the case of suspected infringement of terms and conditions and where necessary.
6. The WPP Discount Scheme member agrees that this information will be held by Majestic Wine Warehouses Ltd.

Authorised use, ordering, exemptions

1. To benefit and to become a member of the WPP Discount Scheme, WPP employees must sign up for the WPP Discount Scheme via the online form found on the Majestic website: https://www.majestic.co.uk/wpp-discount-scheme. All compulsory fields must be completed and accurate for the application to be submitted for approval.
2. Only the WPP employees who have signed up via the Majestic online form, and have had their status verified, will be entitled to WPP Discount Scheme membership.
3. New WPP Discount Scheme applications can take up to 28 days to process following the application date.
4. A valid WPP Discount Scheme membership must be proven to Majestic staff prior to purchase, or if goods are delivered, at the point of delivery by providing sign up credentials for the discount.
5. When ordering online, the WPP Discount Scheme member must be registered and logged in to majestic.co.uk using the WPP work email address the account was signed up with.
6. When logged into Majestic.co.uk using the WPP work email address, the WPP discount will automatically be applied to the trolley.
7. The WPP Discount Scheme has no monetary value. The discount is strictly non-transferable and is only to be used for reasonable personal purchases by members or employees only - not family, friends or other third parties.
8. Reasonable personal purchases are defined as up to £500 of goods per calendar month. For exceptions to this please email privilege@majestic.co.uk.
9. Products containing alcohol can only be sold and delivered to people aged 18 or over.
10. The Majestic WPP Discount Scheme is only valid to purchase goods in England, Wales, Calais and Coquelle stores Majestic Wine Warehouses stores or via majestic.co.uk. The Majestic Discount Scheme is not valid at Lay and Wheeler or in Majestic stores in Scotland where minimum pricing laws are applicable.
11. The Majestic WPP Discount Scheme is not redeemable with any extra deals.
12. The Majestic WPP Discount Scheme is valid for purchases made by the WPP Discount Scheme member only.
13. All products are offered subject to both availability and the prevailing terms and conditions at the time of purchase.
14. No discount will be given on any applicable (or supplementary) delivery charges.
15. Mainland UK delivery is free on any six bottles of wine, champagne or spirits when delivered by the Majestic store team. If a next or nominated day delivery is chosen, the order will incur an extra delivery cost.
16. Occasionally there may be some products where no further discount will be given, and you will be advised of this at the time of purchase.
17. Goods must be paid for in full at time of purchase by cash credit / debit card.
18. For all sale or return products, or items which require a refundable deposit, both the original invoice and original method of payment must be produced in order to be credited.
19. Majestic retains the right to refuse to accept an order.
20. Majestic retains the right to deny membership in instances where WPP employment status cannot be verified.
21. The WPP Discount Scheme is not valid with any other vouchers or promotions.
22. The WPP Discount Scheme cannot be used in conjunction with pre-order discount or free travel offer at Majestic Wine Calais.

Termination

1. At all times the WPP Discount Scheme remains the property of Majestic Wine Warehouses Ltd.
2. The WPP Discount Scheme member must inform Majestic Wine via email at privilege@majestic.co.uk of any changes to their personal details or sign up credentials.
3. The WPP Discount Scheme becomes invalid after the WPP Discount Scheme member is no longer employed by WPP or any of the operating companies associated with WPP.
4. Should the WPP Discount Scheme member cease to be an employee of the WPP companies, the WPP Discount Scheme membership must be removed and email notification sent to privilege@majestic.co.uk.
5. At any time, Majestic Wine reserves the right to request WPP Discount Scheme members verify their status as a WPP employee and sign up again for the WPP Discount Scheme.

For information on our affiliates scheme click the button below.

FIND OUT MORE

• When using the Privilege card, the cardholder is entitled to 10% off online and in store.
• The cardholder agrees to provide their name and home address details to Majestic staff when requested. These details must match our records from when the card was originally applied for.
• The cardholder must provide a valid e-mail address and the choice as to whether Majestic may e-mail them offers (you may unsubscribe at any time if desired).
• A valid Majestic Privilege card must be shown to Majestic staff prior to purchase.
• When ordering online you need to be registered and logged in to majestic.co.uk, using the email linked to your privilege card.
• The Majestic Privilege card has no monetary value, is strictly non-transferable and is only to be used for reasonable personal purchases by Directors only - not family, friends or other third parties.
• Reasonable personal purchases are defined as up to £250 of goods per calendar month.
• Products containing alcohol can only be sold and delivered to people aged 18 or over.
• The Majestic Privilege card is not valid at Lay and Wheeler.
• All products are offered subject to both availability and the prevailing terms and conditions at the time of purchase.
• No discount will be given on any applicable (or supplementary) delivery charges.
• Mainland UK delivery is free on any order over £50.
• Occasionally there may be some products where no further discount will be given, and you will be advised of this at the time of purchase.
• Goods must be paid for in full at time of purchase by cash or credit / debit card.
• For all sale or return products, or items which require a refundable deposit, both the original invoice and original method of payment must be produced in order to be credited.
• Majestic retains the right to refuse to accept an order.
• This discount card is not applicable with any other discount cards or vouchers.

Termination

• At all times the Privilege card remains the property of Majestic Wine Warehouses Ltd and must be returned to them, if requested in writing.
• The Privilege card becomes invalid after the expiry date printed on the front.
• The Privilege cardholder must inform Majestic Wine via email at info@majestic.co.uk of any changes to surname or home address details.
• Should the Privilege cardholder cease to be an MCC member the card must be destroyed and an email notification sent to info@majestic.co.uk.

• Any changes to email contact preferences may take between 2-7 days to take effect.
• To view our full Privacy Policy please click here.