Terms & Conditions

1. About us
   1. Who we are. Majestic Wine Warehouses Limited t/a Majestic, (we and us) is a company registered in England and Wales with company number 1594599 and our registered office is at Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, WD24 4WH.
   2. We trade in our Majestic stores and via this website (www.majestic.co.uk) (Website) which is owned and operated by us.
   3. Our registered VAT number is 563 0589.
   4. Contacting us. To contact us telephone our Customer Services Team at 0345 605 6767 or email info@majestic.co.uk.

   Please read these terms and conditions carefully and make sure that you understand them before you place your order with us. On placing an order with us you agree to be bound by these terms and conditions.

2. The contract between us
   1. By placing an order through the Website, you warrant that:
   2. You are legally capable of entering into binding contracts; and
   3. You are at least 18 years old (see section 3: Age restrictions).
   4. The contract between us Our acceptance of your order will be when we process your payment, at which point we will send you an order confirmation email and the contract between you and us will come into existence (Contract). If you place an order with us on Saturday, Sunday or a bank holiday, it is likely that the order will be processed and confirmed on the following business day in the UK.
3. Age restrictions
   1. It is against the law for any person under the age of 18 to buy or attempt to buy alcohol or for any person over the age of 18 to buy or attempt to buy alcohol for any person under the age of 18. By placing an order, you confirm that you and the recipient of the alcohol are at least 18 years old.
   2. Please note that Majestic operates an age verification policy which applies to all delivery and collection points, and you may be asked to provide ID both on collection and at delivery, depending on how you order. If our couriers are in doubt of the age of the recipient of an order, they will request some form of ID. If this is not satisfied, they are not permitted to leave the alcohol at the address submitted on the order.
4. Order process
   1. You can order our products online via the Website or by contacting your local Majestic store or our Customer Services Team (via telephone or email).
   2. You can access your shopping basket, review your order, and make any changes to your order at any time until the point at which you place your order.
5. Prices
   1. The prices payable for the products that you order are as set out in our Website. The price includes VAT (where applicable) at the current rate chargeable in the UK.
   2. Prices for our products may change from time to time, but changes will not affect any order you have already placed.
   3. We reserve the right to adjust prices, offers, products and their specifications at our discretion at any time before (but not after) we accept your order.
   4. We use our best efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the Website system. However, please see section 5.6 for what happens if we discover an error in the price of products you ordered.
   5. The price of the products does not include delivery charges, which may be payable by you depending on the value of your order and your delivery location. Our delivery charges (if applicable) are as advised to you during the check-out process before you confirm your order or can be found on our Delivery information page. The total cost of your order will be set out on the checkout page of the Website.
   6. We sell many products through our Website. It is always possible that, despite our best efforts, some of the products on our Website may be incorrectly priced or sized (in relation to the unit or case). If we discover an error in the price of the products you have ordered we will, at our discretion, either cancel your order and notify you of the cancellation or contact you to inform you of this error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. We are not obliged to supply products at the incorrect price, case or unit size.

   Majestic in Scotland: please note that our prices in Scotland operate differently to England and Wales

   1. Scotland. The Alcohol Scotland Act 2010 prohibits any alcohol promotion offering customers a discount for buying multiple products in Scottish licensed stores. The Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price per unit for all alcoholic beverages sold in Scotland.
   2. Wales. The Public Health (Minimum Price for Alcohol) (Wales) Act 2018 and The Public Health (Minimum Price for Alcohol) (Minimum Unit Price) (Wales) Regulations 2019 sets a minimum price per unit for all alcoholic beverages sold in Wales.
   3. For all our customers to benefit from our promotional deals and competitive pricing, wherever a ‘Mix Any Six & Save’ price (or any other deal as applicable) is offered in England, this will be single bottle price we charge in Scotland, unless such a price is under the minimum unit price threshold in Scotland (as outlined and updated by the Alcohol (Minimum Pricing) (Scotland) Act 2012).
   4. Our Website allows you to choose where you would like your order to be delivered or collected from before placing the order. By default, our Website shows the pricing in England, however if you select an address served by a location in Scotland, the prices shown online will be automatically updated to ensure that unit prices are updated to reflect the minimum pricing threshold in Scotland.
   5. Alcohol laws in Scotland only cover deliveries that originate in Scotland, and any deliveries to Scotland originating from an English location will not be affected by such laws. In these instances, the prices shown online will be prices valid in England and (including Mix Any Six & Save discounts). This will also be applicable if you are based in Scotland and you are placing an order for delivery to an address in England.
6. Our products
   1. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s (that being computer, phone or tablet) display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
   2. We reserve the right to amend the products if required by any applicable statutory or regulatory requirement.
   3. All product measurements are approximate only and the packaging of the products may vary from that shown in images on our Website.
7. How to pay
   1. You can pay for the products via PayPal, American Express, Mastercard, Visa, Applepay and Googlepay.
   2. If products are returned, refunds will be processed within 14 days of receipt.
   3. Payment for the products and all applicable delivery charges is in advance of delivery, and we will take payment from you at the point that we dispatch your order to you. If you are ordering via a Majestic store by phone or email, a member of the team in store will take your payment over the phone.
   4. If we fail to take payment from you (for example, due to insufficient funds), your order and subsequent delivery will be suspended until payment is made and we will contact you to notify you of the issue and request that you make payment of the order.
8. Majestic Gift Cards and E-Gift Cards
   1. Valid gift cards can be used to purchase all products in Majestic UK stores (please note that this excludes our Jersey store). For more information on gift cards, see the Gift Cards section below.
9. Returns and right for you to cancel your contract
   1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your contract with us for the products you order, and obtain a full refund, if you notify us that you wish to cancel no later than 14 days from the date you receive the ordered products. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
   2. If you have received the products before you cancel your contract then you must send the products back to our contact address within 14 days of cancelling your order. If you cancel your contract but we have already processed the products for delivery you must not unpack the products when they are received by you and you must send the products back to us at our contact address.
   3. We will refund any return delivery costs you have incurred once the products have been received by us although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer and we will not refund any difference between this delivery method and a more expensive delivery method.
   4. We may make a deduction from the amount refunded to you if the products have been used, individual bottles or cases are missing or the products or their packaging have been damaged.
   5. If you cancel the contract, the refund will be given (via the payment method you used when purchasing the order) within 14 days after we have received the returned products (if returned by post) or at the point of return (if returned to your local Majestic store). A full refund will be given provided that the products in question are returned by you and received by us in the condition they were in when delivered to you.
   6. You will not be able to cancel if the products (a) have become mixed inseparably with other items after their delivery or (b) are bespoke in nature and have been made to your individual specification and/or requirements.
   7. If you want to cancel or return the products, you must email us at info@majestic.co.uk or contact our Customer Service Team by telephone on 0345 605 6767 (during weekdays between 9.30-19.00 and weekends between 10.00-17.00) or by post addressed to our Customer Service Team at Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, WD24 4WH. If you are emailing us or writing to us, please include details of your order to help us to identify it (including your order number, your full name and your email address).
10. Cancellation by us
    1. We reserve the right to cancel the contract between us if:
    1. we have insufficient stock to deliver the products you have ordered (and you have not opted for any substitutions);
    2. we do not deliver to your area (please see our Delivery information page); or
    3. one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
    2. If we cancel your contract we will notify you by email and will refund any payment taken by us to the credit card or debit card, that you used to pay for the products with, as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
11. Delivery of products to you
    1. We will deliver the products ordered by you to the address for delivery as stated on your Majestic customer account or as otherwise provided by you at the time you make your order.
    2. An estimate delivery timeframe for each of our products is given on the individual product pages on our Website. Further delivery information can be found here.
    3. Once the products have been dispatched, you will receive a dispatch confirmation email from us and any update from us will depend on the following:
    • If you select nominated day delivery, you will receive an email from InPost enclosing a tracking link and number in order for you to track your delivery; or
    • If you select standard delivery, you will either be (1) allocated to your local Majestic store if there is availability of the products ordered by you and our store will contact you to arrange delivery, or (b) you will receive an email from InPost enclosing a tracking link and number in order for you to track your delivery.
    4. Delivery timeframes are not binding and are provided as estimate only. Therefore, the delivery timeframes cannot be relied upon as the guaranteed date of delivery. Occasionally our delivery to you may be affected by an event that we cannot control. See section 19 for our responsibilities when this happens.
    5. Delivery of the products may be attempted, by ourselves or our nominated courier InPost, up to three times, after which the products will be returned to us where we will ask you to contact us. If after failed delivery, you do not re-arrange delivery or collect the products from the location notified by us to you, we will contact you for further instruction and reserve the right to charge you for any further delivery costs.
    6. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we will be entitled to end the Contract and refund the cost of the order, minus a reasonable sum to cover our costs incurred from the failed delivery.
    7. As payment is made by you in advance, you will become the owner of the products you have ordered when they have been delivered to you. Once the products have been delivered to you, they will be held at your own risk and we will not be liable for their loss, damage or destruction.
    8. It is your responsibility to make sure that an authorised person over the age of 18 is present at the delivery address, at the time of delivery, to sign our courier’s delivery note for the products.
    9. Please note that delivery to a neighbour or nominated safe place location may not be available for age restricted items such as wine and other alcoholic beverages. We will not be liable whatsoever if an unauthorised person, at the delivery address, takes and signs for the delivery. The courier’s confirmation that delivery has taken place will be binding.
    10. We deliver to mainland UK only and do not deliver to the Channel Islands. We cannot deliver to PO Box addresses. Please see our Delivery page for more information on timescales and delivery charges here.
12. Click & Collect

    We may from time to time offer a click and collect service for orders placed on the phone, website or via email to certain selected stores.
    You can either:

    • Shop Local & Collect: order by 3pm, collect same-day. Please check stock in your local store, pay online and collect your order from your chosen local store; or
    • Shop Website & Collect: choose Click and Collect on the Website, ready to collect from your chosen local store in 3-7 days.

    For more information on this, including eligibility, restrictions, order process and timescales, click here.

13. Product availability and substitutions
    1. Due to the nature of our products we cannot always guarantee the availability of the products (particularly specific vintage products). If we notify you that a product is unavailable after you place your order, and you have not opted for any substitutions at the point of ordering, we will contact you to either arrange a replacement or refund you the order (if payment has been taken), at your choice.
    2. If you opt for substitutions when placing an order with us, this means that if a product within your order is unavailable, we will replace it with a similar product of equal or higher value of our choice.
14. Your responsibility to inspect the products on delivery

    If the products are damaged, faulty or otherwise defective, you should reject them on delivery, or, if a defect is found after acceptance we will (if they are proven to be faulty), replace or refund you.

15. Our liability to you
    1. If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you are entitled to a refund or replacement up to 30 days after delivery. If you wish to exercise your legal rights to reject the products(s) please contact our Customer Service Team.
    2. We will not be liable for any damage to the products that has been caused by you after delivery of the products.
    3. Delivery timeframes are estimate only. If you do not receive the products ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing by email or by post of the problem within 40 days of the date on which you ordered the products.
    4. Depending on the time in which you notify us of a problem and subject to our right to inspect, our only obligation will be, at your option:
    1. to make good any shortage or non-delivery;
    2. to replace any products that are damaged or defective; or
    3. to refund to you the amount paid by you for the products in question.
    5. You agree not to use the products for any commercial, business or re-sale purposes. We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition.
16. We do not in any way exclude or limit our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
    4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
    5. defective products under the Consumer Protection Act 1987; and
    6. any breach of the terms implied by sections 9,10,11,13 and 14 of the Consumer Rights Act 2015.
    7. We will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question, in accordance with these terms and conditions. If we fail to comply with our contract, we are only responsible for loss or damage you suffer that is a foreseeable result of failure to comply with this Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it were an obvious consequence of our breach or if it was contemplated by both you and us at the time we entered the Contract.
    8. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under any applicable law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
17. Our No Quibble Guarantee

    If you have ordered a bottle of wine which you did not enjoy, and provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the bottle with a product to your satisfaction or give you a refund. In accordance with these terms and conditions we reserve the right not to refund or replace any products that were damaged by you or where we reasonably suspect that your return or claim is not genuine. For more information on our No Quibble Guarantee, please click here for more information.

18. Notices

    Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at info@majestic.co.uk and all notices from us to you will be displayed on our Website from to time.

19. Events that we cannot control

    We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

20. Invalid terms

    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. How we use your personal information
    1. To supply you with the products we will need to collect and process your personal data. In doing so, we will comply will all applicable data protection laws when processing any personal data in order to fulfil our obligations to you. To find out more information about how we collect, process and store your personal data, please refer to our Privacy Policy and Cookie Policy.
    2. When creating a Majestic customer account with us and/or purchasing products from us, you acknowledge and agree to be bound by the terms of our Privacy Policy and Cookie Policy.
22. Third party rights

    Except for our affiliates, directors, employees or representatives, nothing in this contract is intended to or will create any benefit for or right to enforce any of the Terms of the Contract to any third party.

23. Governing law

    We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take Court proceedings, then English law will apply and you may bring proceedings in respect of the Products in the courts of England and Wales.

24. Complaints and contacting us
    1. If you need to contact us with a complaint or any other issue with your order or your experience with us, please contact us at info@majestic.co.uk giving as much detail as you can about the issue and your order. All complaints will be acknowledged within 2 working days and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this timescale.
    2. If you have any queries about your order, please contact our Customer Contact Centre via telephone on 0345 605 6767 or email at info@majestic.co.uk.
25. These terms and conditions
    1. These terms and conditions (together with our Terms of Use, our Privacy Notice and Cookies Policy) apply to all orders you place and any purchases you make via this website, telephone or email where you are purchasing as a consumer for private consumption and not for commercial purposes.
    2. Nothing in these terms and conditions will affect your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
    3. We may change these terms and conditions at any time and without notice to you in relation to future sales. Any changes will take effect on the date that the terms and conditions are published. Therefore, please check and ensure that you understand the terms and conditions which will apply at the time you purchase any products.

1. Gift cards are available for purchase and use in-store, and E-gift cards are available for purchase here and for use online.
2. Valid gift cards can be used to purchase all products in Majestic UK stores and Majestic.co.uk, but cannot be used for glass loan deposits. Gift cards are not valid at Majestic Jersey or Majestic.je.
3. Gift cards are valid for two years from the date of issue. Unused gift cards after this time cannot be used or refunded.
4. Gift cards cannot be redeemed or exchanged for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender.
5. If your purchase exceeds the value of the gift card, balance must be paid by cash, debit or credit card.
6. If your purchase value is less than the face value of the gift card redeemed, no change can be given.
7. If you return any products you have purchased using a gift card, the refund balance will be returned to you in the form of a gift card.
8. Gift cards cannot be replaced if lost or stolen.
9. Majestic reserves the right to cancel a gift card if we deem necessary. If so, we will provide a replacement gift card of equivalent value unless we suspect fraud in relation to the original gift card.
10. Your legal rights are not affected by these terms and Section 9 of our Consumer Terms and Conditions may apply.
11. Majestic reserves the right to vary or replace these conditions at any time.

1. This policy sets out the terms on which you can return wine, spirits, beer, cider, cocktails, soft drinks and mixers (collectively “Beverages”) purchased for occasions and special events and receive a refund (the “Policy”).
2. You will be entitled to return up to and including 25% of the price point of return of unused Beverages, provided that:
1. you return the cases or bottles of the Beverages, unused and unopened, in the same condition and state in which you received the Beverages;
2. you have ordered the Beverages for an event or occasion;
3. the Beverages have been stored appropriately in line with any guidance provided by us or the producer; and
4. the unused Beverages are not damaged or defective in any way whatsoever.
3. You must return the Beverages within 21 days of the event or occasion and provide proof of purchase. Note that this does not affect your legal rights. Please see section 9 of our Consumer Terms & Conditions for more information on returns.
4. Provided you satisfy the requirements under these terms and conditions for a refund, the amount outlined in section 2 of this Policy will be refunded to you via the same method of payment in which you ordered the Beverages.
5. Your legal rights are not affected and you still have a right to return the products in accordance with Section 9 of our Consumer Terms & Conditions*. However, if you handle the goods whilst they are in your possession in a way which would not be permitted in store (for example, by opening a bottle or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.
6. You accept full responsibility for the security, safety, and risk of any Beverages you wish to return pursuant to the term of this Policy.
7. Theterms of this Policy are subject to and governed by our Consumer Terms & Conditions. By returning any orders in accordance with this Policy, you agree to bound by these terms and conditions, together with our Consumer Terms & Conditions.

1. We never want you to feel you’ve paid too much when you shop at Majestic. If you find a wine of the same product (including type, vintage, quality and quantity) cheaper at these retailers - Waitrose, Sainsbury's, Tesco, Morrisons, Asda and the Coop, we’ll match that price for a quantity of up to 6 bottles in any one transaction. The price match price does not include promotion prices, loyalty membership prices or any other offer or conditional pricing (eg Clubcard, Nectar)
2. Alternatively, we’re confident we can find you a better tasting wine for the same price. Plus, if it’s not absolutely delicious we’ll give you your money back under the Majestic 'No Quibble' guarantee, up to the value of £60 (for more details on this, including eligibility, click here).
3. Just mention the wine you want to match to one of our colleagues in store, along with proof of the retailer offering the wine for a cheaper price, or give our Customer Contact Centre a call on 0345 605 6767.
4. The offer is subject to availability. Prices are matched pro-rata by unit-price per item.
5. We’re sorry that we’re unable to offer the Majestic Price Match in Scotland due to the Alcohol Scotland Act 2010 and Wales due to the Public Health (Minimum Price for Alcohol) (Wales) Act 2018.
6. We reserve the right to amend or remove individual products and retailers from the price match policy or remove or amend the price match offer at any time.

1. Book in advance at your local Majestic store if tasting for a specific event (including a wedding or large party). Equipment is provided in store for the purposes of tasting, subject to availability.
2. The range of beverage products available for tasting will be subject to the store’s absolute discretion or as advised by the product supplier.
3. The quantity and volumes for tasting will be subject to the store’s absolute discretion. Majestic will not tolerate, and shall take all steps to prevent, any excessive consumption of alcohol on its premises.
4. All individuals participating in tasting must be 18 or over (being the legal drinking age in the UK).
5. Dates, times and product availability may vary and tasting events may need to be changed at the discretion of Majestic sometimes at short notice, please contact your local store for details. Selected stores only.
6. For more information on wine tasting and finding your local Majestic store, please click here.

These terms and conditions set out the basis on which you hire glass, chiller and ice buckets (“Equipment”) from Majestic. On hire of the Equipment, you agree to these terms and conditions.
All Equipment hired remains the property of Majestic at all times.

1. Ordering the Equipment
1. You may order the Equipment in-store or via telephone.
2. For the avoidance of doubt, Equipment cannot be ordered online. You may submit an online enquiry form via our website; however, submission of an enquiry does not constitute an order.
3. All orders are subject to availability at the time of order and/or collection and store manager discretion.
2. Collection and Delivery (Glasses Only):
1. You may collect Equipment from any participating Majestic store subject to availability.
2. Delivery may be available depending on store availability, your location, and the fulfilment route. Delivery may be made by any courier or delivery service selected by Majestic at its sole discretion, which may include:
1. A third party courier service, where your order is fulfilled through our central distribution network; or
2. by a Majestic store vehicle, where your order is fulfilled directly by a participating store (including walk‑in orders and phone orders).
3. Delivery will be made to the billing or delivery address you provide when placing your order.
4. Where delivery is made by third party courier, you will receive a confirmation email and tracking updates once the Equipment has been dispatched.
5. Any applicable delivery charges will be confirmed to you at the time you place your order.
6. Risk in the Equipment passes to you on collection or delivery (as applicable) and remains with you until the Equipment is returned and accepted by Majestic.
3. Deposit
1. When ordering and collecting the Equipment, we will ask you to confirm the date of your event, which we shall record on our system for administrative purposes,
2. A refundable deposit is payable in-store or over the phone at the time the order is placed or collected/delivered (as applicable).
3. The deposit is held as security for the safe return of the Equipment hired.
4. Refund of Deposit
1. The deposit will be refunded to you on the original source of the funds when you return the Equipment, provided that:
1. you return all the Equipment within 14 days of the date of your event; and
2. he Equipment is returned, washed and clean, and in substantially the same condition and state as when collected or it was delivered, allowing for fair wear and tear.
2. If Equipment is missing, damaged beyond fair wear and tear, or requires excessive cleaning, Majestic may deduct from your deposit an amount reflecting the reasonable and proportionate cost of repair, replacement or cleaning. A breakdown of costs will be provided on request.
5. Handling Fee (Glasses Only)
1. If you hire twenty-five (25) glasses or more in one transaction, we will charge you a handling fee of £1 per box of 12 glasses ordered (or part box thereof) (the “Handling Fee”).
2. The Handling Fee is payable in-store or over the phone at the time you order or collect the glasses.
3. If you hire twenty-four glasses or fewer in one transaction, a Handling Fee is not payable.
6. Your Responsibilities
1. You accept full responsibility for the storage, security and safe use of the Equipment from the point of delivery until returned to us in-store. You may return the Equipment to any of our stores.
2. Equipment hire is at the store manager's reasonable discretion, and is only available to customers purchasing wines, spirits and beers in quantities proportionate to the amount of equipment requested.
7. Availability
1. Whilst we will make every endeavour to supply the Equipment, all items of Equipment are offered strictly subject to availability.

For our Wine Club Terms and Conditions, please click here.

For our Lock It In Terms and Conditions, please click here.