Need some help placing an order online or need help with an order you’ve already placed online? Our Customer Service Team are waiting to help you, so please get in touch! Email or call us using the details below.
Call us on: 0345 605 6767
Email us at: info@majestic.co.uk
Confirmation emails are sent within 4 hours of order being placed.
For queries regarding Jersey orders, please visit www.majestic.je or email the Jersey team at jer@majestic.co.uk
Is your order coming from our courier partner Yodel? Download their app now for the most accurate parcel tracking. You can check and change your delivery preferences, speak to Yodel customer services directly, and access the app via email or social media. You can also track your order via your account page on the Majestic website.
Monday - Friday 9.30am-7pm
Saturday - Sunday 10am-5pm
For existing Lock It In members wanting to make a change to a current subscription, please click here to go to your account page.
For Wine Club members you can make changes to your subscription (upgrading, skipping or cancelling) please click here to go to your account page or contact our new dedicated Wine Club team on 0330 818 0750 or wineclub@majestic.co.uk.
If you have a business or marketing enquiry you should contact our support centre.
Majestic Wine Warehouses Ltd
Majestic House
The Belfry
Colonial Way
Watford
Herts
WD24 4WH
United Kingdom
Tel: 01923 298 200
Fax: 01923 819 105
If you are a journalist or media professional, please get in touch with the relevant contact.
Head of Corporate Communications and PR: luke.tugby@majestic.co.uk
PR and Events Coordinator: chloe.freeman@majestic.co.uk
Please visit our commercial page for more information or call us on 0845 604 9949 or email us at commercial@majestic.co.uk.
To cancel an order, please contact our team in one of the following ways:
You may use this linked model cancellation form, but it is not obligatory.
If you have not been happy with our service or an order you have received, please contact us via one of the following ways and our team will do its best to resolve your complaint promptly.
We always do our best to resolve your complaint and make sure you are happy with Majestic’s service. In the unlikely circumstances that we cannot resolve your complaint you have the right to an approved alternative dispute resolution agency.
