Contact our online Customer Contact Centre
Need some help placing an order online or with an order you’ve already placed online? Our Customer Contact Centre is waiting to help you, so please get in touch. Email or call us using the details below.
Tel (UK): 0345 605 6767
Tel (Int): +44 345 605 6767
Monday - Friday 9.30am-7pm
Saturday - Sunday 10am-5pm
Please note, calls may be recorded for training and monitoring purposes
Please note, our customer contact centre is very busy. If you are contacting us regarding delivery of your order, please rest assured that the majority of orders will be delivered within 7 days, and you do not need to call us. For all other queries, we are working hard to get back to all customer emails within 48 hrs.
If you have a large order, this may arrive in multiple boxes, potentially with different delivery drivers. You can track your order on the Order History & Tracking area of the My Account section of the website.
Lock It In & Wine Club
For existing Lock It In members wanting to make a change to a current subscription, please click here to go to your account page.
For Wine Club members you can make changes to your subscription (upgrading, skipping or cancelling) please click here to go to your account page or contact our new dedicated Wine Club team on 0330 818 0750 or firstname.lastname@example.org.
Please visit our commercial page for more information or call us on 0845 604 9949 or email us at email@example.com.