Terms and Conditions

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Special conditions apply for products designated as "Fine Wine" and "Gift Solutions", please refer to the appropriate section for such products in addition to our general Terms and Conditions. "Majestic" refers to Majestic Wine Warehouses Ltd.

Download these Terms and Conditions as a PDF file

Ordering

  • We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
  • We cannot guarantee availability of all products at all stores. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.
  • The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
  • We reserve the right not to accept any order.
  • Our minimum purchase is 6 standard bottles or their equivalent (9 litres) of wines and spirits, any mix. This minimum purchase does not apply to Gift Solutions gift packs, which are sold separately.
  • All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
  • Products sold to trade customers are only for resale within the EEA.

Delivery

  • For orders of all items (except Gift Solutions gift packs, see separate section) we normally guarantee delivery within seven days of your order. The guaranteed delivery window will be confirmed during the checkout process. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.
  • We may use an independent courier. The courier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
  • Mainland UK delivery is normally free for orders £40.00 or more, and charged at £5 for orders under £40.00. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands are charged at £7.50. Different rates apply for "Gift Solutions" gifts, see separate section.
  • We do not deliver to the Channel Islands or destinations outside the UK.

Prices

  • All prices are inclusive of UK VAT.
  • Promotional offers and prices are as stated, with no further discounts available.
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Returns

  • We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
  • We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
  • You may request 'sale-or-return' when ordering online, which is offered subject to agreement in advance of delivery with the delivering store, subject to any specific conditions as notified by the store.

Cancellations and complaints

  • You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition to your nearest store.
  • In the event of complaint please contact the store concerned if it refers to a particular order. Alternatively email info@majestic.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

Crime prevention

  • For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Reviews, Comments and Content

  • Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
  • You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
  • We reserve the right, but not the obligation, to remove or edit any content.
  • If you post content or submit material, unless indicated otherwise you:
    • Grant Majestic and its affiliated companies a non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.
    • Grant Majestic and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.
    • Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
    • You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Majestic, the content and material is accurate; use of the content and material you supply does not breach any Majestic policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Majestic and its affiliates for all claims brought by a third party against Majestic or its affiliates arising out of or in connection with a breach of any of these warranties.

Correspondence

  • In the first instance please contact your local store by email, fax or telephone, as indicated on your order confirmation email and on the website.
  • This website is operated by Majestic Wine Warehouses Ltd. Registered address: Majestic House, Otterspool Way, Watford, Herts. WD25 8WW. Tel. 01923 298 200, Fax. 01923 819 105, email info@majestic.co.uk. Registered in England: 1594599. VAT No: 563 0589 32.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Special conditions relating to "Fine Wine" products

  • Wines designated as "Fine Wine" are kept under temperature-controlled conditions in our Fine Wine Centre. When you place an order for any of these wines they are removed from storage and sent to your local store for delivery along with any other wines you have ordered from us. To take advantage of this special distribution service we require a minimum of six bottles of fine wine in your order.
  • We cannot guarantee delivery in original packaging. We may, at our discretion and on specific request, be able to supply wines in their original packaging, although when we do so this may take up to 30 days.
  • You should inspect all goods at the time of collection or delivery and notify us within seven days of any missing or faulty items. After seven days you will be deemed to have accepted the goods and no returns will be accepted thereafter.

Special conditions relating to "Gift Solutions" products

  • Customers may select an estimated delivery date for orders of "Gift Solutions" products. Goods will be dispatched using an appropriate lead time to match this intended delivery date.
  • If nobody is available at the address a card will be left, and delivery re-attempted the next working day. If they are still unable to deliver, and the recipient does not call the courier within 72 hours of the second delivery attempt, the gift will be returned to us. In this case you will be offered a refund, or we can re-despatch the gift at a cost of £8.
  • In the event of non-delivery by our courier, or if the gift is lost or stolen prior to receipt being confirmed by signature we will replace it - please notify us within seven days of any discrepancies.
  • All prices include mainland UK postage and packaging. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands incur a £10 surcharge.
  • Gift Solutions deliveries to Northern Ireland and the Isles of Scilly are subject to a £10 per gift delivery supplement.
  • We do not deliver to the Channel Islands or destinations outside the UK.

Last revision date: 11 June 2012

Download these Terms and Conditions as a PDF file

Wines