Majestic Customer COVID-19 FAQs

Putting the safety of everyone connected with Majestic first and foremost is our number one priority. We are closely following the advice from the government, NHS and Public Health England to ensure we are putting the correct measures in place across the country.

So that you can understand exactly how the Coronavirus is affecting Majestic, we have compiled the below questions and answers. These are based on the questions we are receiving most frequently from our customers. For further information, please email info@majestic.co.uk or contact your local store here.

Are you open?

Following the government's latest announcement our Majestic stores are now open. All stores will have social distancing measures in place and some stores will be operating an in-store order point. To keep you, and our colleagues safe, we ask you to adhere to the guidance provided at the store when shopping with us.

All stores are still operating a next-day order and collect service, and all of our stores are continuing to offer a home delivery service. Please order directly from your local store by email, or for our customers over 70 or key workers only, please call the store between 11am and 6pm. You can also order online for standard or nominated day home delivery as normal.

What social distancing measures should I expect in store?

If the store is operating an in-store order point, whilst you can enter the store, we ask that you don't browse. Instead, discuss what wines you’d like with our colleagues and they’ll collect them for you.

When you visit one of Majestic stores we ask you adhere to the following guidance:

• There will be a maximum number of people allowed in our stores at one time.
• We also ask you to use hand sanitizer provided when collecting your trolleys and entering a Majestic store.
• All our stores will operate a one way system. Please follow the directions provided, they will ensure that everyone is two metres apart when queueing and will lead you back to a till.
• If you need help getting any cases please ask for assistance. A store colleague will make sure you have everything you need whilst maintaining a safe distance.
• When at the till, place your own bottles on the counter and use hand sanitizer before using a card machine.

Please note: We will not be taking cash payment and during this time we have also paused our carry to car service so please reload your trolley.

Can I still get a delivery from Majestic?

Yes. We’re continuing to offer free delivery from all stores across the country seven days a week, as well as standard and Nominated Day delivery via Yodel. We are currently seeing unprecedented demand for this service, so there are longer delivery times than you would normally see. We apologise for this inconvenience, but rest assured our teams are working incredibly hard to provide you with the service you have come to expect from Majestic.

Emailing your local Majestic directly to order your wines, beers and spirits may be quicker than ordering through the website and they will deliver it to your home. You can find your local store contact details here.

We ask you to stay at least 2m from our drivers and we will not ask you to sign for your deliveries.

For further information on where your local store delivers to, please enter your postcode on www.majestic.co.uk/stores.

How do I order for collection from a Majestic store?

You can collect from selected Majestic stores when you place an order directly with them via phone or email. Click and Collect for online orders is not yet available.

For the safety of our customers and staff we ask that you keep to the following measures when you arrive to collect your order.

• Only arrive at the time of your designated time slot. Something come up? Simply email the store and we can rearrange another time for you.
• Please follow floor markings both outside and inside the store. They are there to ensure that everyone is two metres apart when queueing.
• Use the hand sanitizer available and go straight to the collection point. We are not open for browsing and this is for the safety of everyone.
• Only one person is allowed at the collection point at a time and please stay behind the screen. During this time we have paused our carry to service.

I have a Click & Collect order at a store, can I still get this?

We are not currently offering Click & Collect as an option.

We will deliver any existing Click & Collect orders to you for free and will be in touch with you to arrange this.

I’m a Majestic Commercial customer, are there any changes I should be aware of?

We understand this is a deeply challenging time for the hospitality industry, and want to reassure you that in Majestic Commercial you have a partner that will be working hard to ensure that your business is supported as fully as possible. If you have concerns about cash flow, stock levels or credit please speak to your Key Account Manager.

There are no changes to Majestic Commercial’s operations currently. Our teams are continuing as usual, and although our stores are not currently open our Commercial teams can offer round the clock support as and when you need it.

If you have any questions please contact your key account manager or local store.