Majestic Customer COVID-19 FAQs

Putting the safety of everyone connected with Majestic first and foremost is our number one priority. We are closely following the advice from the government, NHS and Public Health England to ensure we are putting the correct measures in place across the country.

So that you can understand exactly how the Coronavirus is affecting Majestic, we have compiled the below questions and answers. These are based on the questions we are receiving most frequently from our customers. For further information, please email info@majestic.co.uk or contact your local store here.

Are you open?

Following the government's latest announcement, Majestic stores will no longer be open to the public for the foreseeable future. We are taking orders online or by emailing your local store and will be continuing with home deliveries.

Currently, it is our understanding that we fall into the ‘essential’ category, as outlined by the government, although we are seeking further clarification on this. However, we have taken the decision to close all Majestic doors to walk-in customers for the foreseeable future.

The government is asking home delivery services to continue. We are therefore continuing to operate all of our stores as delivery hubs for home delivery of wine, beer and spirits.

Are there any changes at Majestic I should be aware of before visiting?

At this time we are asking customers not to travel to or visit our stores. The government advice is to stay at home to prevent the spread of the virus and protect the NHS.

You can continue to place orders on the website or email your local store. You can phone orders through to the store but we would only like individuals who are at risk or in self isolation to use this channel so we can give them priority service.

Can I still get a delivery from Majestic?

Yes. We’re continuing to offer free delivery from all stores across the country seven days a week, as well as standard and express delivery via Yodel. We are currently seeing unprecedented demand for this service, so there are longer delivery times than you would normally see. We apologise for this inconvenience, but rest assured our teams are working incredibly hard to provide you with the service you have come to expect from Majestic.

Emailing your local Majestic directly to order your wines, beers and spirits may be quicker that ordering through the website and they will deliver it to your home. You can find your local store contact details here.

We ask you to stay at least 2m from our drivers and we will not ask you to sign for your deliveries.

For further information on where your local store delivers to, please enter your postcode on www.majestic.co.uk/stores.

I have a Click & Collect order at a store, can I still get this?

We are closed to all customers, and are not currently offering Click & Collect as an option.

We will deliver any existing Click & Collect orders to you for free and will be in touch with you to arrange this.

I’m a Majestic Commercial customer, are there any changes I should be aware of?

We understand this is a deeply challenging time for the hospitality industry, and want to reassure you that in Majestic Commercial you have a partner that will be working hard to ensure that your business is supported as fully as possible. If you have concerns about cash flow, stock levels or credit please speak to your Key Account Manager.

There are no changes to Majestic Commercial’s operations currently. Our teams are continuing as usual, and although our stores are not currently open our Commercial teams can offer round the clock support as and when you need it.

If you have any questions please contact your key account manager or local store.