Majestic Customer COVID-19 FAQs

At Majestic, safety has been our number one priority. We have closely followed the advice from the government, NHS and Public Health England to ensure we put the correct measures in place across the country.

So that you can understand exactly how the Coronavirus affects shopping at Majestic, we have compiled the below questions and answers. For further information, please email info@majestic.co.uk or contact your local store here.

Are you open?

All our Majestic stores are now open, with measures in place to ensure they are safe to visit.

All stores are operating their next-day order and collect services and home delivery. Please order directly from your local store by email, or by calling the store between 11am and 6pm.

You can also order online for standard or nominated day home delivery as normal.

What social distancing measures should I expect in store?

When you visit one of Majestic stores we ask you adhere to the following guidance:

• There will be a maximum number of people allowed in our stores at one time, please check the notice on the way in.
• We’ve provided sanitiser outside all stores - please use it before collecting trolleys and entering the store.
• Please ensure that you maintain social distancing guidelines around the store (2m apart or 1m plus a face covering) and when queueing.
• Please ensure you wear a mask in store at all times. The government has made this a mandatory requirement when shopping. We have them if you forget yours.
• If you need help, please just ask for assistance - a store colleague will make sure you have everything you need.
• At the till, please place your own bottles on the counter and use hand sanitiser before using the card machine.

Can I still get a delivery from Majestic?

Yes - we’re continuing to offer free delivery from stores across the country seven days a week, as well as standard and Nominated Day delivery via Yodel.

We ask you to stay at least 2m from our drivers, and we will not ask you to sign for your deliveries.

How do I order for collection from a Majestic store?

You can collect from selected Majestic stores when you place an order directly with them via phone or email.

For the safety of our customers and staff we ask that you keep to the following measures when you arrive to collect your order.

• Only arrive at the time of your designated time slot. Plans changed? Simply email the store and we can rearrange another time for you.
• Please follow floor markings both outside and inside the store.
• Use the hand sanitiser available and go straight to the collection point.
• Please ensure you wear a mask in store at all times. The government has made this a mandatory requirement when shopping. We have them if you forget yours.
• Only one person is allowed at the collection point at a time - please stay behind the screen.

I’m a Majestic Commercial customer, are there any changes I should be aware of?

We understand this is a deeply challenging time for the hospitality industry, and want to reassure you that in Majestic Commercial you have a partner that will be working hard to ensure that your business is supported as fully as possible. If you have concerns about cash flow, stock levels or credit please speak to your Key Account Manager.

There are no changes to Majestic Commercial’s operations currently. Our teams are continuing as usual, and they can offer round the clock support as and when you need it.

If you have any questions please contact your key account manager or local store.

I’m a Majestic Calais customer, are there any changes I should be aware of?

Majestic Calais is now open for social distanced shopping. Majestic Coquelles remains closed at this time.
Please visit the Majestic Calais webstore here to pre-order.